Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We have a maytag dishwasher that will not close - it is

Customer Question
We have a maytag...

We have a maytag dishwasher that will not close - it is electronically locked in the open position. replaced the lock assembly, but still will not work.

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

2009

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Model is MDB8851AWW1.

Submitted: 7 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 3 minutes by:
9/6/2017
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs
Verified

Hello and thanks for using JA!

My name is ***** ***** I have been repairing appliances for over 40 yrs and I will be assisting you tonight in trying to find out why your appliance is not working. Sometimes, there will be lapses in my replies back to your because of the volume of questions I am answering. But, please be assured that I will be giving you my best effort to help solve your problem.
Give me a few minutes to check out the info you have provided, so I can give you an accurate answer.
Thanks

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

Your dishwasher doesnt have an 'electronic lock'

Does the door seem like it is bumping up against something hard when you move it to the locking position?

Is this the part you replaced?

click here

Ask Your Own Appliance Question
Customer reply replied 7 months ago
The door is not hitting anything. The locking mechanism is locked in the closed position, but the door is open, so it will not shut. This was the problem with the old locking mechanism, so I just bought a new one and replaced it. Now the same thing
happens with the new one. It worked correctly the first time (i.e., the door closed and the dishwasher ran). but then when we opened it up, the door "locked" again in the open position, and now will not close. It was able to run in the open position
(with some leaking water of course), but now does not even do that.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

Is this the part you replaced?

click here

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago
Ask Your Own Appliance Question
Customer reply replied 7 months ago
also, the original part went bad just after I replaced the heater element in the bottom of the dishwasher.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

if you have the old one to look at it would help.

The latch uses a "rolling pawl" to capture the catch on the dishwasher frame.

If you look at it closely you will see what looks like a wheel with a hook. What has happened is somehow is, the handle was lifted while the door was opened, rotating the pawl into the closed position.

You just need to get something hook or loop shaped to catch the hook on the pawl and rotate it forward. There is a substantial spring keeping it locked so it takes a little pulling effort to move it. Just pull on it steady and it will jump forward into the open position. You can then close the door properly.

Ask Your Own Appliance Question
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

Did you have any questions on what I explained?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I do not think this will fix the problem, since when I put the new one in, nothing physically happened to the door that should have made it lock in the open position. It was working fine (once) in the closed position, then we simply opened the door
and it was locked in the open position. Maybe I should try to uninstall the new latch and re-install to see if that fixes the problem.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

You can reset the latch on the machine. I have run across this problem many times. Have you tried resetting it?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
I had tried resetting it before, and it did not work. I tried again now, and it would not reset.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

It is possible that the new latch is broken somehow, if you have not had it long, maybe you could return it for another or take another look at the other latch and see if you can reset it. It can be tricky to get a good grab on the pawl, but I had a woman a month ago with the same problem and she was able to get it after getting a hook tool on it.

When you say it will not reset, what is happening? Is it rolling and just snaps back or not rolling at all?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
It is not rolling at all, and I have a good hook tool to pull it with.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

I would say then that something must be broken inside the latch.

You will have to replace it.

Agree?

Ask Your Own Appliance Question
Customer reply replied 7 months ago
Well the latch is not working, any the previous one mysteriously stopped working properly when I replaced
the heater element. I do not think it's as simple as just that its not working and replace it, since it went into the
lock position for no apparent reason. I think it is an electronic failure of the dishwasher that triggered both of
these events. I could return this and buy a new one. but my best guess is that the same thing will recur.
thank you.
Customer reply replied 7 months ago
thank you for trying.
Appliance Technician: ApplianceTech, Appliance Technician replied 7 months ago

I can only tell you that there is nothing that electronically makes that latch move. There are two switches on it that complete the power circuit to the dishwasher and the rest is simple mechanics. I have 4 of these latches on my truck and they break all the time.

Take some time to look at the old one closely and I am sure you should be able to figure out how it works.

May I ask that you take the time to rate my help tonight as positive for JA before you log off the question. You can still come back it if you have any additional questions about this subject.

It is the only way I am compensated for my time with you.

Thanks for the opportunity to answer your questions!

Thanks

Don

Ask Your Own Appliance Question
Was this answer helpful?
Ask ApplianceTech Your Own Question
ApplianceTech
ApplianceTech
ApplianceTech, Appliance Technician
Category: Appliance
Satisfied Customers: 1,737
1,737 Satisfied Customers
Experience: 35+ Yrs Experience - 40,000+ 'Real World' Repairs

ApplianceTech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,591 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

86,056 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

19,605 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a over top microwave that has stopped working
I have a over cook top microwave that has stopped working following a power surge. I issue that caused the surge has been rectified and power restored to the house. I have verified that I have power t… read more
Ray
Ray
Appliance Repair Technician
High School or GED
249 satisfied customers
GE MICROWAVE 191D2357G004 HAS WHAT LOOKS LIKE LIMIT SW ON
GE MICROWAVE 191D2357G004 HAS WHAT LOOKS LIKE LIMIT SW ON LEFT MIDDLE #526B IS IT A SWITCH OR RESISTOR … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Installation insrtuctions for part number W10619006 door
installation insrtuctions for part number W10619006 door latch … read more
Ray
Ray
Appliance Repair Technician
High School or GED
249 satisfied customers
I have a Sear's Kenmore Wall Oven that is not heating and I
I have a Sear's Kenmore Wall Oven that is not heating and I can't locate the Model # but I do have the Serial #. The Serial # is:AF60505036 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,804 satisfied customers
Samsung Gas Dryer DV331AGWXAA. Will not start. Getting
Samsung Gas Dryer DV331AGWXAA. Will not start. Getting power. Control Board good. Drum spins freely one direction. … read more
Ray
Ray
Appliance Repair Technician
High School or GED
249 satisfied customers
We have a brand new 18 inch freezer column installed
We have a brand new 18 inch freezer column installed yesterday. After the installation I noticed the door open alarm does not stop beeping. I open the door, press the confirm button, close the door, a… read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
MY washer won't wash. The model number is WFW8300SW04. IT
IT turns on and a very little amount of water goes into the machine and then does about 6 min of turning back and forth as though it was washing but then it starts to make a sound like it is draining water and then the door clicks Android the washer just turns off with now error code or anything… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
9 yr old Amana range. Oven and boiler stopped working. Clock
9 yr old Amana range. Oven and boiler stopped working. Clock and top burners are fine. Oven temp timer works but if push boiler button it will simply show a temp of 525 … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,804 satisfied customers
I use my convection microwave alot and it melted my tile, is
I use my convection microwave alot and it melted my tile, is there something wrong with it … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
My kitchen aid dishewasher kudc10fxss5 will run for a few
my kitchen aid dishewasher kudc10fxss5 will run for a few minutes then it shuts its self off… read more
Ray
Ray
Appliance Repair Technician
High School or GED
249 satisfied customers
I have a Samsung French Door refrigerator Mod# RF4207HAWP. I
I have a Samsung French Door refrigerator Mod# RF4207HAWP … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
I have a Frigidaire model lghd2644km0 that will not power up
I have a Frigidaire model lghd2644km0 that will not power up what can it be … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,804 satisfied customers
My my induction hot plates will not turn on, a noise starts
My my induction hot plates will not turn on, a noise starts then a half “07”. Symbol comes on then just fades off , no heat starts. The model is DT 1305XEI … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
The fridge will not run at all and the display does not
the fridge will not run at all and the display does not work. Cant get into diagnostic mode or anything. would this possible be the display board or main board. … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
2,804 satisfied customers
I have an LG front load washer. It dies. I unplug it for 30
I have an LG front load washer. It dies. I unplug it for 30 seconds and then plug it back in and it works great. Once the load is finished, it dies again. Repeat unplugging/plugging for every load. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
What is the capacity of the Kenmore elite 721.80823500
what is the capacity of the Kenmore elite 721.80823500 microwave? also what is the best in class microwave to replace in this category? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I have a Jenn Air 2389GT side by side refrigerator. Ice
I have a Jenn Air 2389GT side by side refrigerator. Ice forms on the bottom of the freezer and eventually leaks onto the floor. I pulled out and cleaned the back of the refrig, removed and cleaned the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
86,056 satisfied customers
I HAVE A SAMSUNG DMT800RHS DISWASHER WHICH WILL NOT START
HI, I HAVE A SAMSUNG DMT800RHS DISWASHER WHICH WILL NOT START AND ONLY DISPLAYS -- … read more
Kelly
Kelly
Appliance Technician
High School or GED
19,605 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x