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Hello, and welcome to JustAnswer. MY name is ***** ***** I will be the one to assist you. Does your model have a lock button on it? Does it say lock?
yes hold that button for 3 seconds to unlock as well.
did anything pop up when you held the button? Try holding it for 30 seconds to see if its needed triggered.
if that does not work then i need you to unplug the appliance for 5 minutes to do a hard reset. If its still locked try holding the button one more time for 3 seconds. If that does not work then sadly that means the control board failed and will need to be replaced. This is a relatively simple task to accomplish if you are up to it.
I would try doing the 5 minute reset at least one more time then hitting the lock button again to see if that solves the issue if not I will need your model number to pull up the control board.