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We have a Samsung NE59J7850 duo door stove and when using

Customer Question
both the upper and lower...
We have a Samsung NE59J7850 duo door stove and when using both the upper and lower oven the upper door will open but the entire door giving access to the lower door is locked shut. In the past, if we turned the bottom oven off, the whole door would open. Tonight that didn't work. Suggestions?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: Bought in April of 2016 and it is a NE59J7850 electric oven with the duo oven door.
JA: Do you plan on doing the work yourself?
Customer: If it is easy enough!
JA: Anything else we should know to help you best?
Customer: not that I can think of.
Submitted: 2 months ago.Category: Appliance
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Answered in 1 day by:
9/7/2017
Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago
Webb-Guy
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,245
Experience: maitenance tech at casto
Verified

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter?

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Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago

there should be another set of letters and numbers after the set you provided. Can you get that for me please

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Customer reply replied 2 months ago
The numbers I listed were off the manual. Where are the additional numbers/letters located?
Customer reply replied 2 months ago
Found our receipt. Numbers/letters are NE59J7850W
Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago

the whole model number will be located on the inside of the door area.

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Customer reply replied 2 months ago
NE59J7850WG
Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago

and just so I understand that bottom door is not opening at all?

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Customer reply replied 2 months ago
It does not open when using dual ovens, set at different temps. I have had to turn off the bottom oven to get the door to open and even then there have been times where I had to wait,
Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago

so the only options I can think of to be causing this would be a faulty door switch or the main control board not telling the switch to release for you to open the door.

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Customer reply replied 2 months ago
Thanks
Appliance Technician: Webb-Guy, Home Appliance Technician replied 2 months ago

your welcome.

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Webb-Guy
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Category: Appliance
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