Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

My ice maker Refrigerator model number KSCS25INSS01 is not

working. I have freezer...
my ice maker Refrigerator model number KSCS25INSS01 is not working. I have freezer with on off switch rather than wire cutoff. water is flowing out of water dispenser, a\water filter has been replaced
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Unit is 15 years old
JA: Do you plan on doing the work yourself?
Customer: yes, if possible
JA: Anything else we should know to help you best?
Customer: I have checked the temperature setting, freezer and refrigerator and it is as recommended
Show More
Show Less
Ask Your Own Appliance Question
Answered in 2 minutes by:
8/24/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,326
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question

If you open the door first, look at the red light to the right, is it flashing 2 times and then pausing over and over? If you shut the flap on the left side and make a clear path from right to left, does the light turn solid?

OK, now look inside the icemaker itself, is there any ice or water in the icemaker mold? There are white fingers that push the ice out of the icemaker mold, what direction are they facing? Are they above the horizon or below? Pointing forward or backwards?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Back again, sorry for billing issue.
the red light flashes twice. when flap is shut, the red light stays on. The white fingers are not pointing upwards. My computer for this chat is upstairs, the refrigerator is downstairs, I will go back and forth as needed.
Customer reply replied 3 months ago
Let try chatting for now.
Customer reply replied 3 months ago
awaiting your next suggestions
Customer reply replied 3 months ago
Are you there?
Customer reply replied 3 months ago
Please let me know if you will be helping me, give the delay for getting the credit card reactivated, Otherwise, do I request another Expert?

I'm here, just reading your information now.

Ask Your Own Appliance Question

OK so it sounds like your emitter boards are working properly but either the icemaker is bad or water isn't getting up to the icemaker. Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water (you will probably need a turkey baster or water bottle with spout since it's a tight area) and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the rubber black fill tube above the icemaker on the right side and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Ok, I will fill with water and see if the cycling wor k in the next 24 hours. If success but does not refill with water, I will take the next step. This will take some time before I know we succeeded.

Well, that isn't going to fix anything---I want you to be clear. That is just going to tell you if you have a bad icemaker or if you're not getting water to the icemaker. If it doesn't cycle, you need a new icemaker. If it does cycle then either the fill tube is frozen or the valve is bad and not sending water. This is all just part of the troubleshooting to know what is bad. Either way, I have explained all possibilities previously.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
I will act upon your recommendations. Let's hope it will solve the problem

It will. Good luck to you! I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Two question, I am getting water through the dispenser. Does this mean that the valve is working? If ice maker cycles through ok, is the problem highly likely to happen again soon since this is the first time occrance of problem.

No, that doesn't mean the valve is working because the valve is a dual solenoid valve so the dispenser can still function if the ice portion on the valve is not working.

Again, the icemaker will not cycle through and work. Either it cycles and dumps the ice but doesn't fill back up with water---or it doesn't cycle at all.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Thanks. Given that I have been opening the freezer door, the freezer temp in F is Currently 13, way above recommeded. Do I need to actively reset and if so, how?

No, there is no reset. You just close the door and let it run like normal over the next 24 hours and either it cycles and dumps the ice (meaning it won't refill with water), or it doesn't cycle and you need a new icemaker.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
the freezer should return to 0 on its own if door stays closed?

yes.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,326
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
Thanks. Signing off. I'll rate your effort now. 5 Ok!

Thank you and if you need anything else along the way just let me know.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
I have ordered a new ice maker to replace the ice maker unit which is confirmed to be non working. How do I remove the broken ice maker? I tried to pull it out, but it seem stuck. Should I just apply more force to yank it out or are there screws to remove first?

Below is a video on how to replace the icemaker.

CLICK HERE for icemaker

Ask Your Own Appliance Question
Customer reply replied 3 months ago
In my unit, there is no clip to unlock and release the ice maker from its holder. Suggestions?Also, my replacement ice maker has a lift wire for operations; the original one does not. Will this work, and if so, how does the lift wire attach? It did not come with instructions.

Your icemaker comes out the same as as the one in the video. As for your wire arm, for the replacement icemaker just remove the wire arm because you don't need it for your set up. It just pulls out of the holes it's clipped into.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Tyler, 24 hours since replacing with new ice maker, no ice yet. One observation; the replacement unit came with a wiring cable different than original one. It was shorter ( by about 1-2 inches and did not have "fuse" line. I re-used the original cable since it was the correct length. Could this be the problem? I don't see how I can the shorter set of wires will fit into the ice maker as it will nt reach to the opening at the righthand end of the unit. Do I need to order a correct replacement and if so, what is the parts number?If the cabling is not the issue, what do I do next?

Unless the fuse in the wiring harness is open, the wiring harness won't cause the problem. If that checks good you need to re-do my original test I told you to check and see what happens this time.

QUOTE:

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water (you will probably need a turkey baster or water bottle with spout since it's a tight area) and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the rubber black fill tube above the icemaker on the right side and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

Ask Your Own Appliance Question
Customer reply replied 3 months ago
How can one determine if the fuse in the wiring harness is "open"? Visually?

You need a multimeter. Then you test continuity from one end of the wire to the other. If it has no continuity then the fuse is blown

Ask Your Own Appliance Question
Customer reply replied 3 months ago
Since I don't own a multimeter, Is the next best thing to replace the fuse and try again?

No, I would probably run the test I mentioned before again first and see what happens.

Ask Your Own Appliance Question
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 83,326
83,326 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,557 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,326 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,340 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My ice maker and freezer are not working. Lgy28968sb.
my ice maker and freezer are not working JA: What's the make and model? And have you checked the settings recently? Customer: lgy28968sb JA: Do you plan on doing the work yourself? Customer: electroni… read more
Rusty S
Rusty S
Technician
76 satisfied customers
The ice maker is not making ice and the freezer drawer next
the ice maker is not making ice and the freezer drawer next to the ice maker has a layer of ice above the drawer … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ice maker stopped making ice. water in ice trays but freezer
Ice maker stopped making ice. water in ice trays but freezer and frig. not cold enough. lights, motor in ice bucket all work? … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
I replaced the water filter now ice maker won't work. Any
I replaced the water filter now ice maker won't work. Any ideas? … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a kitchen Aid ice maker in the freezer, there is no
Hello, I have a kitchen Aid ice maker in the freezer, there is no ice being made. I followed your article, and the white blades are in theslight up position, above the white plastic trim piece… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice maker is working and water dispenses, but there is a
The ice maker is working and water dispenses, but there is a water leak inside the freezer. … read more
Joel Swenson
Joel Swenson
High School or GED
3,305 satisfied customers
The ice maker on top works but the ice maker in the freezer
the ice maker on top works but the ice maker in the freezer does not ,why? … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,326 satisfied customers
I changed the water filter for the ice maker in my GE
I changed the water filter for the ice maker in my GE refrigerator and now I have no ice. When I push the water button water spills out on the floor underneath the refrigerator. There is no leak in th… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
When Ice maker requires water for ice or the water dispenser
When Ice maker requires water for ice or the water dispenser is used, a loud machine gun like sound comes from upper left. If water is dispensed for servral seconds the noise slowly quiets down. Idea … read more
Joel Swenson
Joel Swenson
High School or GED
3,305 satisfied customers
My refrigerator needs a new water filter and the ice maker
My refrigerator needs a new water filter and the ice maker doesn't work. Where can I get assistance to have these fixed? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,246 satisfied customers
I ordered a bottom freezer refrigerator with the ice maker
I ordered a bottom freezer refrigerator with the ice maker but now I don't want to use feature. Will it make noise if I do not connect water line (hose)? … read more
Daniel
Daniel
senior service enginner
High School or GED
2,246 satisfied customers
LFX25960SB LG POS...the ice maker and water dispenser has
LFX25960SB LG POS...the ice maker and water dispenser has stopped working. I had replaced the ice maker as the arm had stopped. It worked for a while then stopped again. changed the filter and the inl… read more
travis webb
travis webb
tech.
2,236 satisfied customers
We have a side by side with ice maker & water dispenser.
We have a side by side with ice maker & water dispenser. Today it will not give us water & the ice maker isn't working. … read more
travis webb
travis webb
tech.
2,236 satisfied customers
My water dispenser won't work. Water reaches the ice maker
my water dispenser won't work. Water reaches the ice maker and to the coupler at the bottom of the door. So something is wrong with the water line within the freezer door. How do I fix it? Can I take … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,326 satisfied customers
Lg refrigerator water dispenser works ice maker does not,
Lg refrigerator water dispenser works ice maker does not … read more
Dino
Dino
gcse
53 satisfied customers
My ice maker does not make ice...the water dispenser works,
my ice maker does not make ice...the water dispenser works … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
Experiencing some problems with water filter and ice maker.
Experiencing some problems with water filter and ice maker … read more
Tyler Z.
Tyler Z.
Appliance Doc
83,326 satisfied customers
I installed new water filter now ice maker or water does.
i installed new water filter now ice maker or water does … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x