Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

I have a GE PHS920SF1SS induction range. I did a 4 hour self…

Hello, I have a GE PHS920SF1SS...
Hello,
I have a GE PHS920SF1SS induction range.I did a 4 hour self clean on it. It completed fine. Couple days later my wife went to use it and noticed it had no display on it. I reset the breaker, nothing works except the inside light. I have 240v at the plug and at the relay board. Don't know what else to check.There is no display or beeps or anything. Only the internal oven light works. It had been working perfectly before the self clean operation.
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
8/21/2017
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Thanx

No problem, so there are 2 things that can cause your problem if you're sure the oven is getting power from your house. There is a thermal cut out fuse on top of the oven which can fail if the oven gets too hot (usually during self clean. It's part 157 on the diagram attached below. Check this part for continuity and if it does not have continuity---replace it. The other possibly is the main control board on the back of the oven which is part 408. If you're sure the oven is getting power from your house and the thermal fuse checks good, replace the main power relay board on the back.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Hello,
How do I get to the cut out on the top of the oven. I've suspected the relay, so ordered it already.You are saying the cut off on top would kill the display? I thought it would interupt operation and throw a code?

It won't throw a code. It cuts out the display and heat. But access is not easy, you have to remove the entire cooktop and work your way from the top down through the induction burners and induction boards, then you'll see the thermostat mounted to the top of the oven cavity below all of that.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
I just checked and I have 124 volts into the relay board on each leg as checked at 124V between L1 ( J20-1 ) and N ( J21-5) , and another 120V between N ( J21-5 ) and L2 ( J20-3 ).I also checked:0 VDC between J17-5 and J17-3 on the Relay Board
0 VDC between J17-1 and J17-3 , again on the Relay Board

OK then I would replace the relay control board on the back.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
No chance of it being the TCO?

I thought you had already checked that since that was the first thing you asked. Yes---you need to replace the TCO first still. If that tests good, then replace the board. It's really that simple.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
The TCO looks like a bit of a PITA to get to.I ordered both parts, I think I will replace the relay first, if that doesn't work, replace the TCOAny problem with that plan?How do you check the TCO?
Customer reply replied 11 months ago
Never mind about describing checking the TCO, I see it just has 2 legs on it, I thought it had 4 connectors.

No problem with that plan, no. And yes the TCO just has 2 wires going to it so all you're doing is testing continuity through the TCO like any other fuse.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
I have these parts coming in later this week, if these don't fix the problem, can this thread be continued?

yes, there is an E-mail sent to you after you rate me with a link to come back and ask follow-up questions if needed at no charge.

Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
Experience: 9+ years being an appliance technician with factory training.
Verified
Tyler Z. and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 11 months ago
Thanx!

no problem and good luck!

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,504
88,504 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,504 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I have a GE self cleaning oven. I turned it on to clean and
I have a GE self cleaning oven. I turned it on to clean and I thought it would clean for 2 hours but it has been about 2 hours and the damn thing is beeping now - there is a signal that says F2 locked… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Began a self-clean cycle on my Jenn-Air Electric Oven, Model
Began a self-clean cycle on my Jenn-Air Electric Oven, Model SVE47600B. Approx one hour after cycle began, repeated beeping & an error code F3 showed on control board. Touched 'cancel' as directed in … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Our oven stopped working. There is power because the lights
Our oven stopped working. There is power because the lights are on the inside but the displays don'twork.… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
I have a slide model frigidaire electric range with a locked
I have a slide model frigidaire electric range with a locked oven door. The control pad shows "door locked" and a "red padlock". We were baking a ham roast and had just raised the temp from 335 to 350… read more
Randy 43
Randy 43
appliance technician
Vocational, Technical or Trade Scho
3,795 satisfied customers
About one hour into self-cleaning, got an F2 error and constant
About one hour into self-cleaning, got an F2 error and constant beeping. Clear/Off button clears the error and stops the beeping for about 5 seconds, but it starts again. Is there anyway to stop this?… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
We have a Dacor Model CPS230 wall oven installed in 1996. Last
We have a Dacor Model CPS230 wall oven installed in 1996. Last week we replaced the touch pad and circuit board in the touch pad after an F1 failure code appeared. The oven worked normally. Last night… read more
Bryan
Bryan
Tech/owner
12,087 satisfied customers
I was using the self cleaning on my lower oven of my double
I was using the self cleaning on my lower oven of my double hung GE Profile oven yesterday.It became really smoky so I tried the help key on the control panel - several times - and couldn't get the se… read more
Bryan
Bryan
Tech/owner
12,087 satisfied customers
I have a dcs WOTD-230 double oven. After 2 hrs of self cleaning
I have a dcs WOTD-230 double oven. After 2 hrs of self cleaning it went dead. Door locked, unresponsive, no display whatsoever. I verified that there is power to the oven, breaker is not tripped.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
Have 2 yr old Kenmore oven. (Model(NNN) NNN-NNNN45.46 47 and 48
Have 2 yr old Kenmore oven. (Model(NNN) NNN-NNNN45.46 47 and 48 manual) Love it. Setting cleaning cycle, door lock came on, then in the display a F90 shows and beeping. I pressed Stop/clear and held f… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
using the self clean for oven. the oven on and the auto-self
using the self clean for oven. the oven on and the auto-self clean lights are flashing red and there is a beeping sound. Wife set the stove to self clean and then went to store. I do not know what to … read more
Mike
Mike
Owner
Vocational, Technical or Trade Scho
17,625 satisfied customers
I have a GE DSXH47 dryer. My wife had stopped a cycle to take
I have a GE DSXH47 dryer. My wife had stopped a cycle to take out clothes. The dryer was beeping because it was paused.I hit cancel to shut the beeping off. I later went to do a cycle. The dryer shut … read more
Tom Goellner
Tom Goellner
Home Appliance Technician
Vocational, Technical or Trade Scho
1,606 satisfied customers
I have a GE Electric Range (Model JBP26G) and last night while
I have a GE Electric Range (Model JBP26G) and last night while preheating I heard a "pop" noise and noticed that there were sparks shooting around the inside of the oven. I immediately turned the oven… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,504 satisfied customers
I have a GE XL 44 the controls panel is not working. Not even
I have a GE XL 44 the controls panel is not working. Not even lighting up. The ignitors for the burners are not working either. I checked the breaker and it is fine. I also checked the plug and it is … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
i have a GE XL44 stove gas range my wife had the unit on self
i have a GE XL44 stove gas range my wife had the unit on self clean and a couple of hurs later the control panel went blank and will not work now. The ignitor for the burners also not work. I heard a … read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
maytag oven. my self clean oven will not clean. when press
maytag oven. my self clean oven will not clean. when press button, beeps twice with no display… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
I have a Frigidaire Electric Range CFEF355FS. After boiling
I have a Frigidaire Electric Range CFEF355FS. After boiling a pot of water on the back burner, the stove began to beep intermittantly, then it began beeping constantly and flashing an F1 code on the d… read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a ge profile double oven. It is about 10 years old.
I have a ge profile double oven. It is about 10 years old. I started the self cleaning mode. after about an hour it is now beeping with f2 showing. It is also blinking locked door. What should I do?… read more
Appliance Man
Appliance Man
Appliance Tech
9,891 satisfied customers
I have a Maytag self cleaning overn model CWE9000ACB, series
I have a Maytag self cleaning overn model CWE9000ACB, series 12. Last night while I was self cleaning it, the operation stopped after about an hour and the LCD screen said I had an F -2 error. I hit r… read more
Bryan
Bryan
Tech/owner
12,087 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x