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Fridgedaire Professional ice maker not making ice. Model…

Customer Question
Fridgedaire Professional ice maker...

Fridgedaire Professional ice maker not making ice. Model #PHS69EHSS2. Filter has been changed. I get water through the dispenser. No water enters the ice cube tray. Functioning the ejection arm works, still does not get water.

Contractor's Assistant: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?

8-9 years old. Model number PHS69EHSS2

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on the problem and how difficult to correct

Contractor's Assistant: Anything else we should know to help you best?

No, think that is pretty much it

Submitted: 6 months ago.Category: Appliance
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Answered in 5 minutes by:
8/18/2017
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 84,821
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, check the fill tube behind the icemaker and if it's frozen solid, use a hair dryer and thaw it out. You can also make sure it's not frozen by disconnect the water line coming from the icemaker and going to the valve at the valve. Blow through the water line to make sure it's clear. If it's not frozen, you'll need to replace the electronic water valve on the back of the refrigerator where your water supply line from your house connects to your refrigerator itself.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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