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Do you happen to have a model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.
OK perfect, thank you.
So if the washer still works in wash mode but it won't even attempt to run in drain and spin cycle, this means that your lid switch doesn't think the lid is shut so it needs to be replaced. This is a safety device to make sure the washer doesn't spin and drain with the lid open so someone doesn't get injured. Either way, below is a link to the lid switch assembly and a video on how to replace it.
CLICK HERE for lid switch assembly
CLICK HERE for video
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? I know my advice was correct but you request a refund? Future experts please not customer refunded.