Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance
This answer was rated:

I HAVE A WHIRLPOOL REFRIGERATOR M: ID5HHEXVS2 IN THE FRIDGE

CERTAIN AREAS ARE WARM. OTHERS...
I HAVE A WHIRLPOOL REFRIGERATOR M: ID5HHEXVS2 IN THE FRIDGE CERTAIN AREAS ARE WARM. OTHERS AREA ARE FREEZING LIKE FRUIT AND VEG. CRISPER DRAWER. ANY SUGGESTIONS?
Show More
Show Less
Ask Your Own Appliance Question
Answered in 13 minutes by:
8/16/2017
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,751
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

What temperature setting do you have the unit set on at this time?

And do you have these fruits or vegetables in the Meat drawer in the crisper?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
TEMPS BELOW RECOMMENDED IN TOP MIDDLE LITTLE COLD
YES TO FRUITS AND VEGETABLE IN MEAT DRAWER
UNIT IS SET ON 4

Ok if you use the meat drawer for fruits or vegetables do you have the meat drawer setting on Vegetables ?

# 3 is a recommended setting for the fresh food section but you say it is blow the recommended setting and you say it is set on 4

Ask Your Own Appliance Question
Customer reply replied 3 months ago
MY BAD IT WAS BOT SET ON 3. I'M SORRY ABOUT THAT. FREEZER IS HOLDING GREAT TEMPERATURE. HOWEVER FRIDGE IS NOT CLOSE TO ACCEPTABLE. I BELIEVE IT MAY HAVE AN ISSUE WITH EVAPORATOR FAN MOTOR. HOWEVER I'M LOOKING AT THE MASTER (YOU) FOR SECOND OPINION.

if you feel in the top left corner at the vent do you feel ant air coming out of the vent?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
AIR IS COMING OUT AT THE CORNER VENT

ok so the the issue is not the Evaporator fan then.

On the left side wall just above the meat drawer is the air return louvered vent do you have anything setting in front of it?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
NOTHING IS BLOCKING IT.

ok so if the fresh food section is too warm lets set the control to #4 .

And you have not answered a question that I has asked earlier which was ((if you use the meat drawer for fruits or vegetables do you have the meat drawer setting on Vegetables ?))

Ask Your Own Appliance Question
Customer reply replied 3 months ago
SHE ALSO JUST MENTIONED TO ME ITEMS ARE GETTING FREEZER BURNED AS WELL.
Customer reply replied 3 months ago
THERE'S NO AIR COMING THROUGH THE LOUVERED DOOR. SHE PUT HER HAND OVER IT AND ITS SUPER WARM AIR THERE.
Customer reply replied 3 months ago
THE IDEA ABOUT CHANGING CONTROL TO #4 WAS ALREADY DONE YESTERDAY. NO CHANGE IN FRIDGE

ok what louvered door?

Do you mean the sir return on the left side wall in the fresh food section?

If so you WILL NOT feel air coming out of it it is the air return back into the freezer section

Ask Your Own Appliance Question
Customer reply replied 3 months ago
I'M NOT PHYSICALLY THERE BUT I'M ASSUMING YES NOTHING COMING OUT. louvered door WAS WHAT YOU CALLED IT EARLIER IT'S JUST HOT AROUND IT.

ok the DOOR is what confused me it is just a louvered vent no door

Ask Your Own Appliance Question

and anytime the settings are changed you have to allow 24 hours for the unit to level out with temperature changes and if they are constantly opening it that will take longer.

And freezer burn is from air being in the package when the food was packaged.

And you still have not answered my one question of ((if they use the meat drawer for fruits or vegetables do you have the meat drawer setting on Vegetables ?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
NO SETTING ON VEGETABLES

Ok this is what the use and care booklet for that model shows !

The control can be adjusted to properly chill meats or vegetables. The air inside the pan is cooled to avoid “spot” freezing and can be set to keep meats at the National Livestock and Meat Board recommended storage temperatures of 28° to 32°F (-2° to 0°C). The convertible vegetable/meat drawer control comes preset at the lowest meat setting. To store meat: Set the control to one of the three MEAT settings to store meat at its optimal storage temperature. To store vegetables: Set the control to VEG to store vegetables at their optimal storage temperatures. NOTE: If food starts to freeze, move the control to the left (less cold). Remember to wait 24 hours between adjustments.

Ask Your Own Appliance Question

the adjustment is normally on the side or rear interior wall!

Ask Your Own Appliance Question
Customer reply replied 3 months ago
THERE'S A SETTING FOR VEG. I NEVER NEW THAT. THANK YOU. WHAT ABOUT THE OTHER SHELVES WHY WOULD THEY BE WARM ON CERTAIN SHELVES?

if you have air flow out of the top left vent and nothing is blocking the air return on the left side wall just above the crispers, then make sure they do not have big items ( boxes on the shelves )that will block that air flow

Ask Your Own Appliance Question
Customer reply replied 3 months ago
PLEASE PROVIDE USER MANUAL

the convertible drawer info is on page # 6 top left corner.

You should have a link to the PDF use and care booklet with this post.

Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,751
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified
Whrlp Master Tech and 87 other Appliance Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
SETTINGS WERE CHANGED TO THE HIGHEST SETTINGS. THAT DIDN'T COOL REFRIGERATOR. HOWEVER COLD AIR IS COMING FROM FREEZER

ok the only thing that cools the fresh food section is cold air coming from the freezer.

Where is this cold air that your getting into the fresh food section coming from?

And is the Freezer Evaporator fan running?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
TOP LEFT HAND SIDE OF THE FRIDGE. EVAPORATOR FAN IS BLOWING COLD AIR

ok that is the air vent for the fresh food section.

If you have air coming out of the vent then the fresh food section should be cooling.

Have you looked at the air return vent on the lower left side wall just above the crispers to make sure it is not blocked ?

Ask Your Own Appliance Question
Customer reply replied 3 months ago
VENTS NOT BLOCKED

ok so then you should be cooling if you have cold air coming into the fresh food section and the return vent is not blocked.

The only other thing it could be is if the freezer side of that air return is blocked with frost or ice.

Ask Your Own Appliance Question
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,751
10,751 Satisfied Customers
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line

Whrlp Master Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Whrlp Master Tech
Whrlp Master Tech
Whirlpool Master Technician
10,751 satisfied customers
Need help with refrigerator/freezer. GE GSS25LSQASS. Freezer
freezer is thawing too much. causing ice in bin to become solid.… read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My samsungrefrigerator is not cooling. Not the freezer nor
My samsungrefrigerator is not cooling. Not the freezer nor the refigerator … read more
AppTech8579
AppTech8579
1,722 satisfied customers
I have a Sub Zero 511 refrigerator/freezer and the freezer
I have a Sub Zero 511 refrigerator/freezer and the freezer dial is set between 6 and 7 and won't move. I'm afraid to try and move it with pliers. Any suggestions? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Kitchen aid refrigerator / freezer with freezer compartment
Kitchen aid refrigerator / freezer with freezer compartment on top, model number KTRS 19 KDWH00 , serial number EE0719301 , mfg date 02/95, Fan in freezer compartment is making noise, gets louder when… read more
Whrlp Master Tech
Whrlp Master Tech
Whirlpool Master Technician
10,751 satisfied customers
I have a kitchenaid refrigerator with the freezer on the
I have a kitchenaid refrigerator with the freezer on the bottom. Recently I have noticed ice build up on the floor of the freezer. I cleaned the coils and the humidity control is on. the fridge and fr… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Samsung refrigerator/freezer. freezer quit Sat. night all
Samsung refrigerator/freezer. freezer quit Sat. night all food thawed and water on floor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My freezer of my bottom freezer/refrigerator (MBF22548EW) is
My freezer of my bottom freezer/refrigerator (MBF22548EW) is not keeping my food frozen. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a viking fridge with a bottom freezer. The freezer
I have a viking fridge with a bottom freezer. The freezer bottom ices up, we get a service person to unfreeze it, it helps for several weeks (sometimes Months) and then is happens again. We have also … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have a fridge/bottom freezer, GB2FHDXWS04, water in freezer.
have a fridge/bottom freezer, GB2FHDXWS04, water in freezer. Pulled ice maker out and checked the fill. still makes water. Where is the drain for the freezer. No water in pan under freezer. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Have a Whirlpool Gold Refrigerator/Freezer and the freezer
Have a Whirlpool Gold Refrigerator/Freezer and the freezer is not making ice...a red light above the on/off switch is blinking red...I am afraid the freezer is too full...any suggestions. … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have an Amana bottom freezer BB120EE. The freezer works
I have an Amana bottom freezer BB120EE. The freezer works but the fridge is warm. I've taken the bottom freezer panel to look at it. The compressor is working and the fan in freezer is working.… read more
Daniel
Daniel
senior service enginner
High School or GED
2,201 satisfied customers
I have a Whirlpool Fridge Freezer. The freezer is on the
I have a Whirlpool Fridge Freezer. The freezer is on the bottom and I keep getting ice build up from the ice maker, It is as if the water is leaking onto the freezer bottom pooling and freezing … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Freezer side of this RS2555SL - light blinking and freezer
Freezer side of this RS2555SL - light blinking and freezer portion is not working. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Refrigerator and freezer are cold but freezer is not
Refrigerator and freezer are cold but freezer is not freezing. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x