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Lg refrigerator water dispenser works ice maker does not,

Customer Question
Lg refrigerator water dispenser...

Lg refrigerator water dispenser works ice maker does not

Contractor's Assistant: Can you guesstimate how old your LG is? And just to clarify, what's the exact model?

It's about 3 or 4 years old

Contractor's Assistant: Do you plan on doing the work yourself?

It depends on the difficulty There was a large ice buildup in the refrigerator yesterday, unplugged it to let it thaw overnight, plugged it back in and the ice maker is not working - a modest amount of water is leaking onto the floor

Contractor's Assistant: Anything else we should know to help you best?

Any ideas?

Submitted: 8 months ago.Category: Appliance
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Answered in 1 day by:
8/14/2017
Appliance Technician: Dino, Customer Service replied 8 months ago
Dino
Dino, Customer Service
Category: Appliance
Satisfied Customers: 60
Experience: service technican at elite appliance care
Verified

Hi

Can you post the model number please.

Also if you feel inside the ice maker unit do you feel any ice in the molds?

Regards

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Customer reply replied 8 months ago
Thanks for your terribly uninformative and slow response. Your website says most answers within ten minutes; guaranteed answer within 24 hours. Its now been 29 hours. I've cancelled my membership - if anyone asks me about answers.com, I'll let them know your website should be redesignated ripoff.com.
Appliance Technician: Dino, Customer Service replied 8 months ago

Its not a rip off site. There was probberly no one online on Sunday that had knowledge of these appliance hence the wait. But as you don't want to carry on with this then I will opt out/

You just need to contact customer services for a refund.

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Customer reply replied 8 months ago
Already did
Appliance Technician: Dino, Customer Service replied 8 months ago

That's fine. Im sure they will sort it for you.

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