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Can you please advise the Model Number
First thing is to turn off and leave for 10 mins, this will often reset electronics
Please report findings and Model so we can further assist
Unfortunately I am unable to assist you further without more specific detail and shall opt out to allow another to try to work this through with you
Hi I am Stefan and will try to help you out in general since we don't have a model number.
Can you tell me if you have a digital or mechanical clock?