How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81829
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

I am getting a 5y cf error on my frigidaire communication

Customer Question

JA: Hi. How can I help?
Customer: I am getting a 5y cf error on my frigidaire communication board and my fridge is not powering up
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: FGHC2378LP1 - about 5/6 years old, I assume?
JA: Do you plan on doing the work yourself?
Customer: I have reached out to a few people and the hotline but no-one is available so I will be doing it myself
JA: Anything else we should know to help you best?
Customer: not that i know of.
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

You are correct that this error is a communication failure between the main control board and the front interface control board. You can try to unplug the refrigerator for 5 minutes to see if the electronics will reset to start. If that doesn't work, there is nothing you can do but order and replace one of the control boards. Unfortunately you can't test to know which one has failed but typically the board below the bottom of the refrigerator behind the vent panel has failed. This board was re-designed due to the that part failing so commonly so below is a link to the board you'd need to order for your model. You can access it for replacement by unplugging the refrigerator and opening the refrigerator and freezer doors. Remove the vent panel along the bottom of the refrigerator on the front, and you'll see a plastic box below the refrigerator. Remove one screw going up into the floor of the refrigerator holding the box in place and then the box pulls forward and you can remove the board for replacement.

CLICK HERE for control board

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?