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My Maytag Bravo washer, even on "high water wash" is not…

Customer Question
My Maytag Bravo washer...

My Maytag Bravo washer, even on "high water wash" is not using enough water in my machine and I'm getting a lot of damage on my clothes. How do I adjust it so the water level is higher?

Contractor's Assistant: Can you guesstimate how old your Maytag is? And just to clarify, what's the exact model?

Just bought it at Lowes last month.

Contractor's Assistant: Do you plan on doing the work yourself?

5.3 cu ft high efficiency top load washer MVWB835DW

Contractor's Assistant: Anything else we should know to help you best?

Yes, I do the work myself. Not enough water in the machine to wash clothes! I even peeked in when the high level washing was going on, and it barely covers the clothes.

Submitted: 6 months ago.Category: Appliance
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Answered in 5 minutes by:
8/6/2017
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,810
Experience: 9+ years being an appliance technician with factory training.
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Customer reply replied 6 months ago
Are you there, Tyler?
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Unfortunately this is a common complain on these washers because they are high efficiency so they are better for the environment, however not as great at washing adversely. There is absolutely no adjustment to the water level anymore because the government required manufactures to remove any adjustments on HE washers. The water shouldn't even cover the clothing when on high level and on low level you just see wet clothing, not real water in the tub. That is how they are designed. There is nothing that can be changed to alter this way the unit works. If your dealer allows it, you can return the washer and get another one that is a front loader and some people now prefer that style for these HE washer styles.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 6 months ago
That's awful. Is there a washing machine made currently (I don't care if it's HE or not) that actually fills the tub?
Customer reply replied 6 months ago
Top loading, not front loader.
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Not anymore in the US because to meet energy star standards, it must be an HE model.

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Customer reply replied 6 months ago
Okay, not US made, but foreign ... Samsung, Whirlpool, etc.?
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

That I'm not sure about since I live and work in the US. I'm not familiar with regulations that other governments enforce.

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Customer reply replied 6 months ago
What would happen if I hooked a hose from my faucet in the stationary tub and added more water to wash cycles?
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

You would get an overfill error code. The washer has a pressure switch which can determine if too much water was added to the tub.

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Customer reply replied 6 months ago
Okay. Thanks. It's either agitate the clothes too much or save the environment. Have a good day.
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Correct. If it's mostly the delicate clothes having problems, you can buy a mesh delicates bag at department store like Wal Mart or Target which are becoming popular because of this issue. You just put the clothes in the bag, then put the bag in the wash and it stops them from getting damaged.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

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Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,810
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Experience: 9+ years being an appliance technician with factory training.

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