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My Whirlpool ice maker bin bounces up when the auger tries…

Customer Question
My Whirlpool ice maker...

My Whirlpool ice maker bin bounces up when the auger tries to stir the ice. The latches seem to be okay, but the auger stops and won't feed ice.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

It's about six years old. Mosel # GC5SHAXV000

Contractor's Assistant: Do you plan on doing the work yourself?

Probably. It doesn't seem too difficult. I just don't know why the bin keeps rising.

Contractor's Assistant: Anything else we should know to help you best?

Not that I can think of.

Submitted: 11 months ago.Category: Appliance
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Answered in 10 minutes by:
8/5/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,693
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you!

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Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Is anything in the bin like a frozen chunk of ice?

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Customer reply replied 11 months ago
No, it's been completely emptied.
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

When you say it bumps can you take a video or explain what is bumping? I am signing off for the night though get back to me tomorrow, thanks

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Customer reply replied 11 months ago
Sorry for the late reply, I got sick over the weekend. When the auger hits a the ice the bin will lift up. This seems to lift it off of the drive shaft a bit and it slips. If I hold the bin down, I can't stop the auger from moving. But when I let go, it lifts up a bit and the auger stops. I still hear the motor running, but it doesn't drive the auger. The latches seem to be locked in place ok.
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

The lock is working holding the bin down correct?

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Customer reply replied 11 months ago
It appears to be locked in position. I can't really see it.
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Can you remove the bin and check under it?

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Customer reply replied 11 months ago
I have checked the bottom and everything appears fine.
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Can you take a video of it and send a link to me to watch this?

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Customer reply replied 11 months ago
I'll try. i don't have enough hands.
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

OK sounds good!

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