How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
16832328
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

Our Wall oven will not preheat, GE model JT5500SF3SS, If

Customer Question

Our Wall oven will not preheat
JA: What's the make and model of your oven? And can you guesstimate how old it is?
Customer: GE model JT5500SF3SS
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: No
Submitted: 2 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 months ago.

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Please explain oven will not pre heat!!

Do you mean that it will not heat at all or something different?

Customer: replied 2 months ago.
Correct, i set the oven to 350 and it does not warm up and the temp continues to show 100
Expert:  Whrlp Master Tech replied 2 months ago.

Does this happen on Bake and Broil if not which cycle?

Customer: replied 2 months ago.
Same for both upper and lower oven
Customer: replied 2 months ago.
I'm trying the broiler now
Customer: replied 2 months ago.
Broiler does not heat up
Expert:  Whrlp Master Tech replied 2 months ago.

ok so it is the same for both ovens and in both Bake and Broil correct?

Customer: replied 2 months ago.
Correct
Expert:  Whrlp Master Tech replied 2 months ago.

ok for both ovens and Bake and broil to be effected you either have a voltage issue to the oven or you have a faulty electronic control board.

Do you have a Volt-Ohm meter and know how to use it? to be able to do any component or voltage testing

Customer: replied 2 months ago.
Do not
Expert:  Whrlp Master Tech replied 2 months ago.

ok have you turned the circuit breaker off then back on to see if that will reset the unit ? if not let`s do that now

Customer: replied 2 months ago.
Did that fan is spinning but no change in heat
Expert:  Whrlp Master Tech replied 2 months ago.

ok so we will assume that you are getting proper voltage to the unit.

I recommend that you replace the electronic control board.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

https://www.repairclinic.com/PartDetail/Control-Board-T012-Ele/WB27X25351/4465036?rcaid=1000070

If you have any questions just reply back to me .

Expert:  Whrlp Master Tech replied 2 months ago.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.