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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81999
Experience:  9+ years being an appliance technician with factory training.
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My whirlpool freezer was covered in ice - I scrapped that

Customer Question

My whirlpool freezer was covered in ice - I scrapped that out but it's still not cooling
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: It's 2012 I think and et8chkbo
JA: Do you plan on doing the work yourself?
Customer: If possible
JA: Anything else we should know to help you best?
Customer: I accidently unplugged it but it seems to be on Has power and fans blowing
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

So unfortuantely there is going to be frost build up behind the back panel inside the freezer which will cause air to not circulate down into the refrigerator or even around the freezer very well. You'll need to either remove everything in the freezer and unscrew the entire back panel inside the freezer to thaw all the frost out with a hair dryer, or you need to unplug the refrigerator for 24 hours to allow the vent and everything else to thaw out so it'll work properly again.

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