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I am a Samsung side by side owner. The refrigerator side…

Customer Question
I am a Samsung...

I am a Samsung side by side owner. The refrigerator side ices up that impedes the fan. i can hear it, and I usually take it apart and clear the ice. I think some insulation is missing on the refrigerant line. How can I fix it. ***** *****

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

The model is RS265 TDBP, about 7 yrs old

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

No that is the only problem

Submitted: 6 months ago.Category: Appliance
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Answered in 2 minutes by:
8/4/2017
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,821
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

If the refrigerator is over frosting, it means your unit isn't defrosting properly. Pull the lower back cover off inside the refrigerator to expose the fan and the silver evaporator coils. Unplug the refrigerator. You'll need to test continuity through the heating element that runs along the bottom of the silver coils after you thaw out the frost with a hair dryer. If the element does NOT have continuity, replace it. If the element does have continuity, the sensor clipped onto the top of the silver coils that controls the defrost will need to be replaced. The part number for the sensor is DA32-00029Q and below is a link to the part since this is typically the part that fails. If you don't have a multimeter to test the heater, just replace the sensor as this is usually the faulty part.

CLICK HERE for sensor

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Customer reply replied 6 months ago
This will not work. The refrigerator defrosts properly. I am looking for a way to repair the missing insulation on the refrigerant line?
Customer reply replied 6 months ago
Come on guys. I would like a refund.
Appliance Technician: Tyler Z., Appliance Doc replied 6 months ago

If the unit was defrosting properly then the unit wouldn't build up ice hitting the fan. The reality is that it's not defrosting properly if ice is building up around the fan.

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Customer reply replied 6 months ago
I want a refund. You don't get the problem.
Appliance Technician: Kelly, Appliance Technician replied 6 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,177
Experience: Highly accurate diagnostician with over 30 years experience!
Verified

Hi, welcome to Just Answer. Sorry to hear you are having appliance trouble, I know how frustrating that can be! My name is ***** ***** I look forward to helping you!

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Customer reply replied 6 months ago
Let's end this with a refund
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 24,177
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