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Water softener fail, ,leak from top. Fills tank with water.

Customer Question
Water softener fail, ,leak...

Water softener fail, ,leak from top. Fills tank with water.

Contractor's Assistant: How long has this been going on? And how severe is the problem?

About 4 days. Model WHES33

Contractor's Assistant: Do you plan on doing the work yourself?

Yes. Traced leak to black part at top. Possible gasket.

Contractor's Assistant: Anything else we should know to help you best?

Do you have diagram of parts to fix problem?

Submitted: 11 months ago.Category: Appliance
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Answered in 41 minutes by:
8/4/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago
Appliance Guru
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Category: Appliance
Satisfied Customers: 18,713
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Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

That means the regenerate is not working and likely blocked up. Can you pull out the fill tube and see if the check valve is blocked and make sure it is moving up and down and actually works. Also what is your skill level for a repair on this?

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