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If the electrulux unit overheats (fails to shutdown after a…

Customer Question
If the electrulux unit...

If the electrulux unit overheats (fails to shutdown after a 1 (60 second heat) was pressed)) and the center turntable motor shaft melted along with the removable turntable support warped/burned, is that repairable?

Contractor's Assistant: Can you guesstimate how old your Electrolux is? And just to clarify, what's the exact model?

Electrolux EI30 BM60MSA, 2 years old

Contractor's Assistant: Do you plan on doing the work yourself?

Probably hire someone

Contractor's Assistant: Anything else we should know to help you best?

All other functions appear to be working, my wife's helper pressed one and we returned from meeting an outside contractor and the bowl of frozen berries was totally burnt and when I took the glass pout the plastic aligned part was liquid gooey at best

Submitted: 11 months ago.Category: Appliance
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Customer reply replied 11 months ago
Top of the morning to you...
so parts needed are 1) removable turntable support, 2) Turntable motor shaft top plastic piece that aligns with the glass plate, and 3) new glass plate
Thanks so much
Answered in 12 hours by:
8/4/2017
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 13,218
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Yes the parts are replaceable!

#1 support https://www.repairclinic.com/PartDetail/Glass-Tray-Support/5304488390/2691339?rcaid=1000070

#2 Glass turntable tray https://www.repairclinic.com/PartDetail/Glass-Tray/5304463319/1381030?rcaid=1000070

#3 glass tray coupler. https://www.repairclinic.com/PartDetail/Glass-Tray-Drive-Coupling/5304463315/1381027?rcaid=1000070

If you have any questions just reply back to me .

Ask Your Own Appliance Question
Appliance Technician: Master Tech, Whirlpool Master Technician replied 11 months ago

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time
This is NOT a free website!

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Master Tech
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
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