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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My side by side refrigerator ,the opening for water and ice

Customer Question

My side by side refrigerator ,the opening for water and ice has ice crystals on it at the inside freezer.? Does this mean I need a new ice maker or Freezer
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: Whirlpool 25 cu ft. Side by side , W10179980A, no idea how old
JA: Do you plan on doing the work yourself?
Customer: If I can
JA: Anything else we should know to help you best?
Customer: No
Submitted: 2 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 months ago.

Hello from Just Answer and the Appliance Category
I`m sorry to hear that your having issues!
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company
And I teach appliance repair at a local Community College.
I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt.
You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer.
I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.

Can I please have the Full model number of the unit to better assist you ?

And W10179980A is not a model number that is a sticker part number.

Open the fresh food section the model /serial tag in on the interior wall near the top.

Expert:  Whrlp Master Tech replied 2 months ago.

I see you have NOT replied back to me .
Do you still need assistance on your question?

Customer: replied 2 months ago.
No thanks I. Can not find the model number and I do not know how old
Expert:  Whrlp Master Tech replied 2 months ago.

did you follow my instructions on getting the model /serial number?

they were ((Open the fresh food section the model /serial tag in on the interior wall near the top.))