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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Water freezing in bottom freezer or running out on floor. Is

Customer Question

Water freezing in bottom freezer or running out on floor. Is there an evaporation trey I am not familiar with or also the seal around the refrig on the top is broken (piece off). Would this be causing the extra moisture?
JA: What's the make and model? And have you checked the settings recently?
Customer: I have checked settings. Humidty control on and temps for both refrig & freezer set at 3-4
JA: Do you plan on doing the work yourself?
Customer: I don't know. If it needs a new seal on refrig, no. If there is a hidden trey under the freezer, I can't get on floor to see it.
JA: Anything else we should know to help you best?
Customer: No, just that it keeps leaking water on floor.
Submitted: 2 months ago.
Category: Appliance
Expert:  Nolan Rettig replied 2 months ago.

Hello, My name is ***** ***** I will be assisting you with your issues today. Please give me a minute to review your question.

Expert:  Nolan Rettig replied 2 months ago.

What brand is the refrigerator? And is there a sheet of ice on the freezer floor?