Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Had an issue lots of people seem to have with GE Profile,

Customer Question
Had an issue lots...

Had an issue lots of people seem to have with GE Profile, not cooling, no digital display, but interior lights are on I replaced the control board and STILL have the same issue any thoughts on what to try next?

Contractor's Assistant: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?

2005 Model

Contractor's Assistant: Do you plan on doing the work yourself?

PSS26SGRDSS Model #

Contractor's Assistant: Anything else we should know to help you best?

Yes, myself

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Customer reply replied 6 months ago
lost the link to the 7 day trial...
Customer reply replied 6 months ago
still there?
Answered in 2 hours by:
8/3/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,992
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

One moment while I get some information for you!

Ask Your Own Appliance Question
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

If there is no display you need to check for power to the display board at the plug harness have you done that?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Are you referring to the plug harness at the lower left hand side of the front of the fridge (freezer side)?If so, I did check to make sure that connection was clean and plugged in properly (it was already) but I have not checked anything with a multi-meter.I will await your further instructions/advice.Thanks
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

On the freezer side check across the red and blue wires for 12 volts DC

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I checked, limited milli volts, NOT 12V DC for sure.
Unfortunately I am going away for a few days, so further diagnostics will have to wait until next Tuesday or Wednesday.
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

OK then you have to check that harness you may have a broken wire.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I will try and trace those blue and red wires to the back of the unit and see if I can check them for voltage any other place and also see if there are any broken wires, but I have a hard time believing that a wire would break on a fridge that's just sitting there and not getting moved around at all.What do you think are the chances that the smaller control board on the top of the fridge side is the problem?
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Check for power out of the main board at J4-3 and J4-2 for 12 volts DC

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Just checked, Black lead to the Blue wire and Red to Red, the voltage would jump around a bit, but never more than about .9 VDC, no where near 12 VDC
Customer reply replied 6 months ago
maybe tomorrow morning when I'm fresh we can arrange a phone call...
Appliance Technician: Appliance Guru, Owner and Technician replied 6 months ago

Ok no problem!

Ask Your Own Appliance Question
Customer reply replied 6 months ago
if you are ready for a call, I am here, let me know
Customer reply replied 6 months ago
please tell me what I can check next, we know there is not enough voltage doing to the board...
Customer reply replied 6 months ago
If you cannot help me today, please let me get in touch with another tech...thanks
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,673
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Verified

Check on the board with the wires disconnected from black to red . Do you get 12 volts DC ?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
By "disconnected", I am assuming that you mean to pull the plug from J4 off the control board while leaving everything else connected and leaving the fridge plugged in. That is what I did. When I measure volts DC on the J4 connector from Black to Red I get a negligible voltage reading.I read elsewhere that to check for power to the board itself, to test for VDC on the J2 plug from Terminal 3 to Terminal 8.
There was minimal voltage there as well.
Customer reply replied 6 months ago
If you are still working with me, I can tell you that I received other advice to unplug the J2 Connector on board and see if the compressor comes on. It did.And so it seems something is loading down the DC Voltage on board like a fan motor...Any help you can provide from here??
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

If the condenser fan is working ( be sure it is not running slow , i.e barely turning ) you can rule that out. Same with the freezer fan. Another prime suspect is the solenoid inside the dispenser that opens and closes the flapper door is shorted and that's drawing down the dc voltage.

Ask Your Own Appliance Question
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

When you unplugged the J2 connector did the display start working ?

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Tom, please confirm if you are still available to answer my questions, my issue has not been solved. Once you confirm, I can give you much more info on what I have tested and replaced thus far.Thanks.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

yes, see your post

Ask Your Own Appliance Question
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

T​his may sound stupid , but you keep reading no DC voltage and this is a new board. Check your meter on a 9 volt battery to see if it is reading DC volts.

Ask Your Own Appliance Question
Customer reply replied 6 months ago
Not sure what test you are referencing Tom, most of what I've tested (as far as thermistors and the defrost circuit) were for Ohms with the unit unplugged.
Customer reply replied 6 months ago
Anyway, I'm thinking about the thermistor that attached to the evaporator coil...it will not register more than about 14,000 Ohms with it detached from the fridge and submersed in ice. From all I read it should register 16,000+ Ohms at 32 degrees F. But yet I replaced the evaporator fan motor (which seemed to solve the other issues) and that old unit also has this thermistor attached to it and that OLD thermistor will register just about the same Ohms at all temperatures as the new one...it just seems very strange that 2 different units (1 brand new) are both registering exactly the same (below spec) Ohm readings...Your thoughts Tom?
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

You've taken DC voltage readings from the main board and answered the voltage readings were "neglible" and we are wanting to see 12 volts DC as far as the thermistors they should read about 5,000 ohms at room temp ( 75 deg. ) and 36,000 at 5 deg. ( freezer temp ) the colder the temp the higher the resistance . I also asked if removing the J2 connector from board made the display work .

Ask Your Own Appliance Question
Customer reply replied 6 months ago
I understand now Tom. Since we last spoke - before anything was working - I have replaced the evaporator motor, that was not working...since that replacement I got all power back, evap motor worked, display returned and cold air was once again blowing...HOWEVER, after 24+ hours of cooling my temps were still too warm (20 freezer and 47 fridge) thus all the other testing I have been doing.If you are available I think we should discuss over the phone. This limited back and forth is not really productive. Let me know if you agree and we can arrange to talk this afternoon.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

B​efore we do the phone conversation - look at the condenser fan - this is a DC motor and it CAN run but too slow, which can cause the condenser to be too hot and the compressor , hence the refrigerant is at a too high temperature and you won't get good cooling. You can even set a small fan to blow on the condenser to see if that makes your temperatures come down in freezer and fresh food sections.

Ask Your Own Appliance Question
Appliance Technician: Tom Goellner, Home Appliance Technician replied 6 months ago

the site says "timed out " are you still getting my posts ?

Ask Your Own Appliance Question
Was this answer helpful?
Ask Tom Goellner Your Own Question
Tom Goellner
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,673
1,673 Satisfied Customers
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.

Tom Goellner is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,673 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
my refrigerator is making ice inside refrigerator, what causes
my refrigerator is making ice inside refrigerator, what causes this?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
miele kfn 8462 sd - F2 error message on fridge temperature
miele kfn 8462 sd - F2 error message on fridge temperature display and continuous beeping. been getting ice in drain at back of fridge for a few weeks - defrosted freezer/fridge, cleared drain hole an… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
GE fridge. 1. Staying in defrost too long and stuff is
GE fridge. 1. Staying in defrost too long and stuff is thawing(ice cubes melt and refreeze to each other. 2. Water in back/bottom (in back where compressor is) 3. Compressor is really hot. Suggestions… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Whirlpool Gold Series model # gd5dhaxva06 freezer is working
Whirlpool Gold Series model # gd5dhaxva06 freezer is working and refrigerator stop cooling? Any suggestions? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a side by side refrigerator/freezer. The freezer
I have a side by side refrigerator/freezer. The freezer temperature screen (located in the refrigerator) does not show the temperature. Threfrigerator screen operates just fine. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
My refrigerator freezer is not freezing while coler
my refrigerator freezer is not freezing while coler part(top) is cooling ok. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE bottom door freezer. Freezer working, fridge not. I
GE bottom door freezer. Freezer working, fridge not. I replaced the evaporator fan and it worked fine for about 4 days. When I replaced the evaporator fan the blades of the fan were frozen in ice and … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
GE refrig/freezer model GSL25JFTABS S/N 225080 Freezer on
GE refrig/freezer model GSL25JFTABS S/N 225080 Freezer on setting #1 or #2 will freeze up water dispenser. Refrig setting over #2 and it will freeze items in the refrig. So we use for overflow but mai… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
My model GSS23WGTAWW will not bring the freezer temperature
My model GSS23WGTAWW will not bring the freezer temperature below 14 and the Refrigada … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
What might be wrong if the freezer is working but the
What might be wrong if the freezer is working but the refrigerated section of a refrigerator stops working?… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Digital display for freezer flashes H then 1, and beeps.
Digital display for freezer flashes H then 1, and beeps. Frigidaire side-by-side. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,992 satisfied customers
Model 795.51372.012. Coils in freezer is frosting up but
Model 795.51372.012. Coils in freezer is frosting up but evap fan not on. Is there supposed to be a delay.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,992 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
Appliance Guru
Appliance Guru
Owner and Technician
17,992 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,357 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x