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Had an issue lots of people seem to have with GE Profile,

Customer Question
not cooling, no digital display...
Had an issue lots of people seem to have with GE Profile, not cooling, no digital display, but interior lights are on I replaced the control board and STILL have the same issue any thoughts on what to try next?
JA: Can you guesstimate how old your GE is? And just to clarify, what's the exact model?
Customer: 2005 Model
JA: Do you plan on doing the work yourself?
Customer: PSS26SGRDSS Model #
JA: Anything else we should know to help you best?
Customer: yes, myself
Submitted: 4 months ago.Category: Appliance
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Customer reply replied 4 months ago
lost the link to the 7 day trial...
Customer reply replied 4 months ago
still there?
Answered in 2 hours by:
8/3/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 16,739
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you!

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Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

If there is no display you need to check for power to the display board at the plug harness have you done that?

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Customer reply replied 4 months ago
Are you referring to the plug harness at the lower left hand side of the front of the fridge (freezer side)?If so, I did check to make sure that connection was clean and plugged in properly (it was already) but I have not checked anything with a multi-meter.I will await your further instructions/advice.Thanks
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

On the freezer side check across the red and blue wires for 12 volts DC

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Customer reply replied 4 months ago
I checked, limited milli volts, NOT 12V DC for sure.
Unfortunately I am going away for a few days, so further diagnostics will have to wait until next Tuesday or Wednesday.
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

OK then you have to check that harness you may have a broken wire.

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Customer reply replied 4 months ago
I will try and trace those blue and red wires to the back of the unit and see if I can check them for voltage any other place and also see if there are any broken wires, but I have a hard time believing that a wire would break on a fridge that's just sitting there and not getting moved around at all.What do you think are the chances that the smaller control board on the top of the fridge side is the problem?
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

Check for power out of the main board at J4-3 and J4-2 for 12 volts DC

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Customer reply replied 4 months ago
Just checked, Black lead to the Blue wire and Red to Red, the voltage would jump around a bit, but never more than about .9 VDC, no where near 12 VDC
Customer reply replied 4 months ago
maybe tomorrow morning when I'm fresh we can arrange a phone call...
Appliance Technician: Appliance Guru, Owner and Technician replied 4 months ago

Ok no problem!

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Customer reply replied 4 months ago
if you are ready for a call, I am here, let me know
Customer reply replied 4 months ago
please tell me what I can check next, we know there is not enough voltage doing to the board...
Customer reply replied 4 months ago
If you cannot help me today, please let me get in touch with another tech...thanks
Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,657
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
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Check on the board with the wires disconnected from black to red . Do you get 12 volts DC ?

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Customer reply replied 4 months ago
By "disconnected", I am assuming that you mean to pull the plug from J4 off the control board while leaving everything else connected and leaving the fridge plugged in. That is what I did. When I measure volts DC on the J4 connector from Black to Red I get a negligible voltage reading.I read elsewhere that to check for power to the board itself, to test for VDC on the J2 plug from Terminal 3 to Terminal 8.
There was minimal voltage there as well.
Customer reply replied 4 months ago
If you are still working with me, I can tell you that I received other advice to unplug the J2 Connector on board and see if the compressor comes on. It did.And so it seems something is loading down the DC Voltage on board like a fan motor...Any help you can provide from here??
Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

If the condenser fan is working ( be sure it is not running slow , i.e barely turning ) you can rule that out. Same with the freezer fan. Another prime suspect is the solenoid inside the dispenser that opens and closes the flapper door is shorted and that's drawing down the dc voltage.

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Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

When you unplugged the J2 connector did the display start working ?

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Customer reply replied 4 months ago
Tom, please confirm if you are still available to answer my questions, my issue has not been solved. Once you confirm, I can give you much more info on what I have tested and replaced thus far.Thanks.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

yes, see your post

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Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

T​his may sound stupid , but you keep reading no DC voltage and this is a new board. Check your meter on a 9 volt battery to see if it is reading DC volts.

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Customer reply replied 4 months ago
Not sure what test you are referencing Tom, most of what I've tested (as far as thermistors and the defrost circuit) were for Ohms with the unit unplugged.
Customer reply replied 4 months ago
Anyway, I'm thinking about the thermistor that attached to the evaporator coil...it will not register more than about 14,000 Ohms with it detached from the fridge and submersed in ice. From all I read it should register 16,000+ Ohms at 32 degrees F. But yet I replaced the evaporator fan motor (which seemed to solve the other issues) and that old unit also has this thermistor attached to it and that OLD thermistor will register just about the same Ohms at all temperatures as the new one...it just seems very strange that 2 different units (1 brand new) are both registering exactly the same (below spec) Ohm readings...Your thoughts Tom?
Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

You've taken DC voltage readings from the main board and answered the voltage readings were "neglible" and we are wanting to see 12 volts DC as far as the thermistors they should read about 5,000 ohms at room temp ( 75 deg. ) and 36,000 at 5 deg. ( freezer temp ) the colder the temp the higher the resistance . I also asked if removing the J2 connector from board made the display work .

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Customer reply replied 4 months ago
I understand now Tom. Since we last spoke - before anything was working - I have replaced the evaporator motor, that was not working...since that replacement I got all power back, evap motor worked, display returned and cold air was once again blowing...HOWEVER, after 24+ hours of cooling my temps were still too warm (20 freezer and 47 fridge) thus all the other testing I have been doing.If you are available I think we should discuss over the phone. This limited back and forth is not really productive. Let me know if you agree and we can arrange to talk this afternoon.
Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

B​efore we do the phone conversation - look at the condenser fan - this is a DC motor and it CAN run but too slow, which can cause the condenser to be too hot and the compressor , hence the refrigerant is at a too high temperature and you won't get good cooling. You can even set a small fan to blow on the condenser to see if that makes your temperatures come down in freezer and fresh food sections.

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Appliance Technician: Tom Goellner, Home Appliance Technician replied 4 months ago

the site says "timed out " are you still getting my posts ?

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