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The ice maker on my Samsung refrigerator freezes up; it is…

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The ice maker on my...
The ice maker on my Samsung refrigerator freezes up; it is about 2.5 years old Model # RF28HFEDTSR/AA I am looking for a way to prevent this from continuing to happen.
Submitted: 9 months ago.Category: Appliance
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Answered in 23 minutes by:
8/3/2017
Appliance Technician: canuck the pro, Handyman replied 9 months ago
canuck the pro
canuck the pro, Handyman
Category: Appliance
Satisfied Customers: 2,973
Experience: I have worked as a plumber for 20 years and often that brings me to repairing appliances
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Hi, I'm Mike and I have 20+ years of experience in the home improvement field. I'll be glad to assist you today.

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Appliance Technician: canuck the pro, Handyman replied 9 months ago

Do you mean that frost is building on the icemaker? Is there frost on the walls of the freezer?

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Customer reply replied 9 months ago
Not frost on the icemaker and know frost on the walls of the freezer. When I remove the ice tray/bucket there is ice built up in the components. I can try to get a pic
Appliance Technician: canuck the pro, Handyman replied 9 months ago

Has the door ever been accidentally left open for the freezer?

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Customer reply replied 9 months ago
No
Customer reply replied 9 months ago
This has been an ongoing issues about every two weeks out stops manning ice and we have to go in and thaw it out
Appliance Technician: canuck the pro, Handyman replied 9 months ago

Will you look in the fridge compartment and remove the bottom drawer? There is a condensate drain there. Is there debris stopping the condensate from draining there? Is there water in the bottom of the fridge?

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Customer reply replied 9 months ago
Just to make sure I understand do youy mean the wide open cool select pantry drawer?
Customer reply replied 9 months ago
I pulled the pantry drawer out but do not see a drain and there is no water in the bottom of the fridge. If it helps our freezer is on bottom.
Appliance Technician: canuck the pro, Handyman replied 9 months ago

I see. I was mistaken on what model it was. Do you still have the manual? If so, will you look in the manual to see where the condensate drain is on that model? I am pretty sure it is in the bottom of the freezer.

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Appliance Technician: canuck the pro, Handyman replied 9 months ago

It sounds like a very familiar issue but I am not as familiar with the bottom freezer models. The condensation drain gets blocked with debris and that causes the issue you described in other models. I will opt out to allow another expert to respond who is more familiar.

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Customer reply replied 9 months ago
Thank you
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