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Samsung model 4287hars. Can't change front door button.

Customer Question
Samsung model 4287hars. Can't...

Samsung model 4287hars. Can't change front door button. Stuck on "ice off"

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

About 5 years. Model RF4287HARS

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Just wanting my ice maker to be turned on. I keep pressing the panel control but it's on "ice off"

Submitted: 11 months ago.Category: Appliance
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Answered in 3 minutes by:
8/2/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
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Satisfied Customers: 88,467
Experience: 9+ years being an appliance technician with factory training.
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Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

To turn the ice back on, you should just need to press and hold the CUBED and CRUSHED ICE buttons together for 5 seconds. If that doesn't work, unplug the refrigerator for 5 minutes and then try it again. If it still won't remove, the front interface board on the dispenser has just failed and would need to be replaced I'm sorry to say.

I hope I have earned a 5 star rating. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today and reply back here letting me know with a rating of 1-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

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Customer reply replied 11 months ago
When I didn't see your response I got on UTube. Your advise was the same and it worked! But I ended up paying for your expertise, when UTube was free!! But thank you!
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hmm I apologize, I sent a response less than 3 minutes later. I'm glad you got it taken care of either way.

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