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If none of the burners heat, your unit is only getting 110 volts instead of 220 volts needed to heat. Try flipping the circuit breaker off and back on to the stove top. If that doesn't work, then you will need an electrician to check the junction box on your house or the power cord because there is nothing inside the cooktop itself that would stop all the burners from heating, only 1 or 2 of the burners but not all of them.
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