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My 18 year old Whirlpool Gold has an error code. The self…

Customer Question
My 18 year old...

My 18 year old Whirlpool Gold has an error code. The self cleaning oven is trying to come on when I plugged the stove back in.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

It is 18 years old Model number is/may be GR396LXGQ Talked with a technician from Whirlpool and she said she was sending a copy of the manual to my email. Have not received it. Is this a correct model number?

Contractor's Assistant: Do you plan on doing the work yourself?

All I need is the code to undo what my house keeper did. No parts to replace Just a code reset to make my stove work

Contractor's Assistant: Anything else we should know to help you best?

HELP Me

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
8/2/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,490
Experience: 9+ years being an appliance technician with factory training.
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Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

If the self cleaning is trying to come on as soon as you plug it in, this is a failed control board. There is nothing you can do to reset this error, the display board must be replaced to resolve the issue because that is the main board for your oven. The problem is that the control board is no longer made so the only option is to send the display board in to have it refurbished. Core Centric Solutions is the place you would send it to refurbish the board and it typically costs about $150-200 and takes about a week.

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