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First this error Er FF means that your freezer fan isn't running properly which is why the freezer isn't working properly and the water has stopped due to the water reservoir freezing from lack of air flow. You'll need to pull everything out of the freezer and sometimes the fan is just frozen with ice which you can thaw out with a hair dryer to get it functional again. Other than that, if you thaw the fan out and it still won't run, you need to replace it. Below is a link to a video that shows you how to access the fan motor on your unit and remove the back panel inside the freezer. If you don't have an icemaker in the freezer on your model then just skip that step in the video. To reset the error, just unplug the refrigerator for 5 minutes and plug it back in and the error will go away---but if there is still a problem then the error will come back after a short time.
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All that said, if this unit is less than a year old and still has a warranty, then just call warranty and they will repair the unit at no charge. I would only work on your refrigerator if there was no warranty left.
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