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Do you happen to have a model number located on a sticker below the lid tucked down underneath (not on the lid itself) by the hinges? It’s really difficult to see because they try to hide it.
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Gentlemen: I have waited more than 24 hours. I have not received not one bit of information or assistance from your group. I would like a full refund of my $40. I should have learned from the first time I used this service. Sincerely: ***** ********