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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81865
Experience:  9+ years being an appliance technician with factory training.
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Supposed to be help for washing machine, whirlpool duet

Customer Question

supposed to be help for washing machine
JA: What's the brand and model of your product?
Customer: whirlpool duet front load
JA: What have you tried so far?
Customer: All I really need to know is where is the pump filter?
JA: Anything else you want the electronics expert to know before I connect you?
Customer: Don't think so
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

Do you have a model number? And what is your problem?

Customer: replied 2 months ago.
um, model number? i haveW10656457B
Customer: replied 2 months ago.
need to clean pump filter
Customer: replied 2 months ago.
the number I gave you is what is on my user manual
Expert:  Tyler Z. replied 2 months ago.

That is a part number. Do you have a model number located on a sticker around the front frame of the TUB (not the door itself) and can be seen if you open the door so that I can better assist you?

Customer: replied 2 months ago.
let me go look
Expert:  Tyler Z. replied 2 months ago.

OK if the door won't open just let me know.

Customer: replied 2 months ago.
Door is locked right now
Expert:  Tyler Z. replied 2 months ago.

OK perfect. So because I don't know the model number I'll go over both ways to access your filter. If you have a lower front panel below the door way, just unscrew the screws below the lower front panel and pull the lower front panel off to access the filter catch.

If your front panel is all one panel from the bottom of the washer up to the control panel. Unfortunately these washers are not easy at all to access and fix a drain problem. The top panel, the control panel, and the entire front panel all need to be removed so that you can access the pump below the tub. It's really a bad design and it was never this difficult in the past, but now there is quite a bit of work involved to clear the drain so unless you're really handy, this is not something you'll want to tackle yourself.

To access the drain pump, you need to pull the washer forward and unplug it. Pull the dispenser drawer completely off the washer. Next, remove the 2 bolts coming in from the back of the top panel. The top panel will pull straight back, up, and off. Remove the screws coming in through the dispenser opening and the screws coming from the inside of the washer going into the control panel. The control panel will then pull up and out of the way. At this point, you just have a few screws going across the top of the front panel to remove. Tip the wash back a bit and there are 2 screws in the bottom right and left corner you need to remove. Open the door and you need to disconnect the rubber door gasket. There is a wire ring around the front lip of the rubber door gasket. Use a flat head screwdriver and pry the wire ring off the gasket. Now you can remove the front panel to access the drain pump located under the drum attached to the drain pump mounted to the floor.

There is a 3" diameter plastic twist cap directly under the tub mounted to the floor. This is your drain cap. Unscrew the cap and clear any debris inside the drain catch. If you find nothing and the drain hose is clear, replace your drain pump.

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Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?