Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

We purchased at 33in 17.5 French door Samsung refrigerator…

Customer Question
Hello. We purchased at...

Hello. We purchased at 33in 17.5 French door Samsung refrigerator online through Home Depot on May 1, 2017. The model # is RF18HFENBSR. The freezer does not work. Can you please tell me how to get it fixed or to get a different refrigerator? Thank you.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

We bought it May 1, 2017. The model number is *****

Contractor's Assistant: Do you plan on doing the work yourself?

No. Since it has not worked since it was installed, we would ask that Samsung take care of it.

Contractor's Assistant: Anything else we should know to help you best?

I don't think so. When the installers put it in, we knew the refrigerator part was working but did not realize the freezer would not freeze or make ice until after they were gone. Home Depot refuses to assist.

Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
8/1/2017
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,514
Experience: 9+ years being an appliance technician with factory training.
Verified

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

If the unit is less than a year old, you need to contact warranty for service. Their number is *****

Ask Your Own Appliance Question
Customer reply replied 11 months ago
I will call this number. Thank you for your help.
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

good luck

Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 11 months ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?

Ask Your Own Appliance Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 88,514
88,514 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,514 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
I defrosted the freezer on my Samsung french door Model
I defrosted the freezer on my Samsung french door Model #RF220NCTASR and now I cannot get either the fridge or freezer to cool … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
My refrigerator is about ready to die. I was advised not to
My refrigerator is about ready to die. I was advised not to purchase Samsung or LG. What about IKEA? Any other recommendations? I want stainless steel but don't want to spend a lot of money.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
My Samsung refrigerator has ceased to cool. Less than 1 year
My Samsung refrigerator has ceased to cool. Less than 1 year old - model RF18HFENBSR. Is there a reset button? What's my next step? … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
I just installed a 17.5 cu ft counter dept refer the display
hi john I just installed a 17.5 cu ft counter dept refer the display will not light up called sam sung said it takes 24 hrs never heard of this is that true … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
I have a Samsung French door refrigerator. It is less than 4
I have a Samsung French door refrigerator. It is less than 4 years old. It has quit cooling and freezing. The drawer in between doors and pullout freezer is still cooling … read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,229 satisfied customers
I have a Samsung rf263 French door fridge. We just took the
I have a Samsung rf263 French door fridge. We just took the drawers etc, out to clean it. Both the sensors on top f the doors (freezer and fridge) show "88" and I cannot set the temperature for either… read more
Rusty S
Rusty S
Technician
282 satisfied customers
The ice maker on my brand new Maytag Refrigerator MF12570FEZ
The ice maker on my brand new Maytag Refrigerator MF12570FEZ just quite working and it has only been installed for 2 months. The copper water line is not kinked, the doors are properly shut and the wa… read more
Appliance Tech Dave
Appliance Tech Dave
Vocational, Technical or Trade Scho
1,116 satisfied customers
I have a GE French Door refrigerator. We accidentally
I have a GE French Door refrigerator. We accidentally knocked the freezer door handle off. It broke the two plastic brackets that screw on to the freezer door itself. I ordered new ones and installed … read more
Engineer-Tech
Engineer-Tech
Bachelor\u0027s in Electrical Engineering Technology
1,237 satisfied customers
We have frost buildup in the refrigerator section of our
Hi, we have frost buildup in the refrigerator section of our Kitchenaid 2017 French Door Bottom Mount refrigerator. The buildup is behind the pantry shelf, not part of the freezer. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
We purchased a whirlpool french door refrigerator back in
we purchased a whirlpool french door refrigerator back in may 2017 we had to change the water filter three days ago now it will not make ice and today the temperature in the refrigerator section is no… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
Refrigerator compartment working fine. Freezer temp
Refrigerator compartment working fine. Freezer temp fluctuates from 20 to 50 deg. Should be -4 deg.… read more
Kelly
Kelly
Appliance Technician
High School or GED
20,457 satisfied customers
General question on the newer Frigidaire refrigerator ice makers.
general question on the newer Frigidaire refrigerator ice makers. French door freezer on the bottom models… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
I'm looking to buy a new frig with ice/water in door,
I'm looking to buy a new frig with ice/water in door, probably french doors with freezer on bottom, and approx 30 cu ft. Do you recommend any in particular or any particular brand to get or to stay aw… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
What 2013 refrigerator would a appliance repair person recommend.
What 2013 refrigerator would a appliance repair person recommend. It seems most new refrigerators are about features, not quality - and reports of poor manufacture support. We have a blended family an… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
I have maytag frig. bought at home depot black MFI2665XDR 2
I have maytag frig. bought at home depot black MFI2665XDR 2 french doors then bottom drawer pulls out (freezer) have dent in door when moving need to replace lft side door as you stand looking at frig… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
My GE refrigerator was purchased around April 4, 2009 and in
My GE refrigerator was purchased around April 4, 2009 and in May 2010 the top refrigerator stopped cooling. (I have a bottom mount freezer) Since it was out of warranty I called a local repairman that… read more
Barry G.
Barry G.
Vocational, Technical or Trade School
6,755 satisfied customers
My Samsung refrigerator has been giving me trouble since I
My Samsung refrigerator has been giving me trouble since I bought it in October 2007. The door would never close properly with the warning signal coming on frequently. Two days ago it "died" on me and… read more
drcool299
drcool299
shop owner
Bachelor\u0027s Degree
22 satisfied customers
We purchased a new Frigidaire refrigerator (top freezer) model
We purchased a new Frigidaire refrigerator (top freezer) model FRT18L4JW3 earlier this month. It was bought to replace an old one that we had in the utility room off our carport. After noticing that a… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,514 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x