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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81900
Experience:  9+ years being an appliance technician with factory training.
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Have a samsung refrigerator model RF267AERS taht is freezing

Customer Question

Have a samsung refrigerator model RF267AERS taht is freezing up, after this it doesn't cool. You unplug the thing for 24 hr and plugs it back up, it will work for a while until I guess it freezes up. Does the samsung refrigerator model RF267AERS Has a kit to solve this problem?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: bought it about 4 years ago
JA: Do you plan on doing the work yourself?
Customer: yes only cause is cheaper
JA: Anything else we should know to help you best?
Customer: Main frige keeps fairly cool, ice maker part, freezer part is not working as before
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

What exactly is "freezing up"?

Customer: replied 2 months ago.
The ice maker , with condensation taht falls out into the crisper drawer. As a consequence the freezer on bottom is noticeable less cool for same temperature
Expert:  Tyler Z. replied 2 months ago.

This is actually a very common issue with your refrigerator and the water is accumulating under the deli drawer at the bottom of the refrigerator because the drain line is backing up. If you look at part number 97 in the diagram below, this is the part you need to remove so that you can see the silver evaporator and the drain trough below it. Pull all the drawers out and remove this panel. Pour hot water down the drain hole until it's draining properly again. Once it's draining properly blow compressed air down to make sure it's clear. If you don't have compressed air, use a turkey baster to make sure the drain line is clear and draining properly.

Now if you remove this panel and the drain is not clogged but you find the silver coils completely packed with frost, you actually have a defrost issue and you'll need to thaw all the frost out with a hair dryer and likely replace the defrost temperature sensor clipped onto the top of the silver evaporator coils. Below is a link to the sensor.

CLICK HERE for sensor

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Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?