Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

The water dispenser on my Samsung refrigerator stops working…

Customer Question
The water dispenser on...

The water dispenser on my Samsung refrigerator stops working when the filter is installed. Already tried 2 new filters and no luck. As long as the filter is out, both water and ice dispensers work fine. Any suggestions? Thanks.

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

The unit is 2 years old and the model is RF28HDEDTSR

Contractor's Assistant: Do you plan on doing the work yourself?

If it does not take an engineering degree I could give it a try

Contractor's Assistant: Anything else we should know to help you best?

That is all. Just how to reset the water dispenser.

Submitted: 6 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 4 minutes by:
8/1/2017
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
McgiverSR
McgiverSR, Customer Service
Category: Appliance
Satisfied Customers: 38
Experience: epa universal certified ,over 35 years in the field
Verified
Hello I would suggest checking the flow direction and the minimum required pressure to push water thru the element
Ask Your Own Appliance Question
Customer reply replied 6 months ago
The water dispenser has been working fine since the unit was purchased. The change filter red light did not come on as it usually does when it is time to change the filter. The dispenser just stopped working. So I removed the filter to install a new one and the water dispenser works OK. The flow direction and pressure have not been changed. The 2 new filters I tried do not allow the dispenser to function normally. Removing the filter allows the dispenser to work fine.
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
Gray filters located
Ask Your Own Appliance Question
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
Where are your filters located
Ask Your Own Appliance Question
Customer reply replied 6 months ago
My account was just charged $36. I can not afford another $24.
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
I understand just please spare me the bad rating
Ask Your Own Appliance Question
Customer reply replied 6 months ago
The filter is located in side the french door in the middle of the two vegetable drawers
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
When both doors are closed on the refrigerator are the lights on the outside going on and off toggling up and down
Ask Your Own Appliance Question
Customer reply replied 6 months ago
No, they only come on when the doors are open
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
Touch and hold for 3 seconds to water filter life indicator light and that should reset the system I think it sounds like he's got a lost
Ask Your Own Appliance Question
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
Sounds like a loss of pressure to me
Ask Your Own Appliance Question
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
The reason I say that is without the filter you have no restriction and you'll get the water you install the filter element into the filter and now you stuff wasn't don't work there's your restriction now if you had enough pressure to push it through that filter you'd probably get your water I would suggest run in the water until like a bucket or something and see what kind of pressure you getting out of that filter you may have to take the bottom part of your draw route to get to the outlet of that filter then see what kind of pressure you getting past it
Ask Your Own Appliance Question
Customer reply replied 6 months ago
Tried holding the indicator for 3 seconds. The indicator bell come on but still no water.
Customer reply replied 6 months ago
Moved the unit to check in supply valve. It is open all the way as it was initially set. The pressure is the same.
Appliance Technician: McgiverSR, Customer Service replied 6 months ago
Okay when I say check the pressure I'm talking about the pressure coming out of the filter
Ask Your Own Appliance Question
Customer reply replied 6 months ago
It seems like I need a technician to come here.Everything you told me to try I had done it before I got to your website.
Please just tell me how to cancel my subscription.
Customer reply replied 6 months ago
I am doing that now
Ask McgiverSR Your Own Question
McgiverSR
McgiverSR
McgiverSR, Customer Service
Category: Appliance
Satisfied Customers: 38
38 Satisfied Customers
Experience: epa universal certified ,over 35 years in the field

McgiverSR is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
We changed the water filter on are refrigerator but now the
we changed the water filter on are refrigerator but now the water comes out very slow-it's like the tube has something in it --how do we fix it … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The water dispenser drips. A year. Not severe, just
a year. Not severe, just annoying. there is always a puddle in the tray. … read more
canuck the pro
canuck the pro
251 satisfied customers
Changed water filter - C. Changed water filter today - can't
changed water filter today - can't find instructions for water filtration system for next step … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Need to purchase a water filter for the refrigerator. Where
Need to purchase a water filter for the refrigerator. Where can i do this. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
We have a GE PWE23KMKBES refrigerator. The water dispenser
Good morning. We have a GE PWE23KMKBES refrigerator. The water dispenser is located inside the door (you have to open the left side door to get to the dispenser) and the ice maker in the freezer secti… read more
Melissa Martin
Melissa Martin
Apprenticeship
49 satisfied customers
I replaced a water filter on a Kitchen Aid fridge model
i replaced a water filter on a Kitchen Aid fridge model KSCS25FKWH02. Filter is the same model as the one I removed. I'm 99% sure it's inserted correctly but the Filter light on the fridge is still re… read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
The water dispenser doesn't work. I tried changing the
The water dispenser doesn't work. I tried changing the filter without results. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
The in-door water dispenser in my refrigerator has stopped
The in-door water dispenser in my refrigerator has stopped working. The in-door ice dispenser is working. the model number is ***** How can this be repaired? My name is*****: What's the make and model… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Water dispenser is not working. Since this morning and I
since this morning and I just installed new ge filter … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My water dispenser and ice cube maker are not working.
my water dispenser and ice cube maker are not working … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
LG refrigerator that the ice and water dispenser is not
LG refrigerator that the ice and water dispenser is not working. Here is a little history. My tenant called stating that the ice bin was frozen solid. And was not allowing ice not to drop. The water D… read more
travis webb
travis webb
tech.
2,510 satisfied customers
The water dispenser is not working. The ice machine is still
The water dispenser is not working. The ice machine is still make ice and dispenser is working fine. The Model number is ***** I change out the water valve last night and the water dispenser still not… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
The ice/water dispenser in the freezer door does not have
The ice/water dispenser in the freezer door does not have power this morning. Unit has power and appears to operate normally otherwise. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Water dispenser not working whirlpool modelGD5RVaxVY03.
Water dispenser not working whirlpool modelGD5RVaxVY03 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Ice/water dispenser not activating when lever is pushed
ice/water dispenser not activating when lever is pushed -model RSG307AARS … read more
Rusty S
Rusty S
Technician
156 satisfied customers
I have a Ge profile fridge with rpfwe water dispenser. The
I have a Ge profile fridge with rpfwe water dispenser. The cartridge housing go stuck and I can't install new water filter cartridge … read more
Rusty S
Rusty S
Technician
156 satisfied customers
The ice and water dispenser gets stuck while in use. The
The ice and water dispenser gets stuck while in use. The water and/or ice won't stop coming unless you open the door of the refrigerator. We think the spring is bad. … read more
travis webb
travis webb
tech.
2,510 satisfied customers
The water dispenser is not working. The yellow light is on.
The water dispenser is not working. The yellow light is on. I have replaced the filter but unable to run the water through. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,497 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x