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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Samsung French door refrig, model RF24FSEDBSR/AA.

Customer Question

I have a Samsung French door refrig, model RF24FSEDBSR/AA. Took the ice bucket out to defrost the ice maker (which I do about every 3 weeks) but now I can't get the bucket back in. I've tried turning the forks and the wheel on the back of the bucket but no luck. Any ideas?
JA: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?
Customer: Less than 2 years old. It's actually a warranty replacement that had the exact same problem as this unit, icing up. The model number I gave you is right off the unit. It's a French door, counter depth unit.
JA: Do you plan on doing the work yourself?
Customer: Yes, as long as we're only talking about re-inserting the ice bucket.
JA: Anything else we should know to help you best?
Customer: No, if the ice bucket goes back in I'm happy. I've given up on the ice maker icing up problem.
Submitted: 2 months ago.
Category: Appliance
Expert:  Webb-Guy replied 2 months ago.

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter?