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I have a whirlpool French door refrigerator

Customer Question
I have a whirlpool...

I have a whirlpool French door refrigerator model#wrx98851bm03 with serial # K62104500 that won't cool down. Right now the cooling off light is showing. We had a service call from October Richards on Friday to replace a sensor in the fridge section that had frozen up. Took two weeks to get that down. Two thermometers in the fridge are showing an temp of 45 in the back top and 52 in the top front shelf.

Contractor's Assistant: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?

Installed 6/17/16 with a manufacturer date of 5/20/16

Contractor's Assistant: Do you plan on doing the work yourself?

Depends on what you mean by work

Contractor's Assistant: Anything else we should know to help you best?

In have another service call scheduled for thurs 8/3 by PC Richards who I have a 10 year service contract with. I am also on hold with whirlpool now for the past 20 minutes

Submitted: 10 months ago.Category: Appliance
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Answered in 5 minutes by:
7/31/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,651
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you!

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Appliance Technician: Appliance Guru, Owner and Technician replied 10 months ago

Press and Hold the Measure Fill and Lock buttons at the same time for 3-4 secs and the cooling should turn back on.

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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