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Samsung cool&cool refrigerator is not cooling or freezing.

Customer Question
Samsung cool&cool refrigerator is...

Samsung cool&cool refrigerator is not cooling or freezing. The compressor works a few minutes and stops

Contractor's Assistant: Can you guesstimate how old your Samsung is? And just to clarify, what's the exact model?

5 years, where can i see the model?

Contractor's Assistant: Do you plan on doing the work yourself?

If i can.....

Contractor's Assistant: Anything else we should know to help you best?

Nothing else....

Submitted: 11 months ago.Category: Appliance
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Answered in 5 minutes by:
7/31/2017
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 18,713
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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One moment while I get some information for you!

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Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Can you get behind the unit and remove the cover over the boards? If so do you see a small board above a larger one?

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Customer reply replied 11 months ago
i have removed a little cover, behind it is the compressor unit...
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Do you see a smaller access cover on the back above the compressor off to the left?

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Customer reply replied 11 months ago
No, i only see on the left side a white box, i think it is a connection power unit because the power cord arrives there. THE MODEL IS SAMSUNG SR-L3916B
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

OK on that unit you either have a bad compressor or bad start relay. Can you change out the relay that is mounted to the compressor?

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Customer reply replied 11 months ago
then.... i have to open the white box?
how can i identify the bad relay?
The unit is working now but in a few minutes it stops
Customer reply replied 11 months ago
i am not able to open it, there are three bolts with safety head
Appliance Technician: Appliance Guru, Owner and Technician replied 11 months ago

Ok the board that is in that white box is what you need to change, that is the inverter board change that so the compressor does not stop on you.

All I ask is please select the ***5 STAR RATING*** using the link at the top of your page before leaving, that is the only way I am credited through the site, tips are appreciated.

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Customer reply replied 11 months ago
I can not understand; four general answers and the conclusion is to change a box that contains the inverter where i have not access???
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