How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Webb-Guy Your Own Question
Webb-Guy, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2102
Experience:  maitenance tech at casto
Type Your Appliance Question Here...
Webb-Guy is online now
A new question is answered every 9 seconds

Refrigerator/freezer MSD 2542VEWOO / /serial # HRW3280519

Customer Question

refrigerator/freezer MSD 2542VEWOO / /serial # HRW3280519 returned home after a trip. ice and water would not work on the freezer door.
JA: What's the make and model of the fridge? And can you guesstimate how old is it?
Customer: 25 MSSA ? Model MSD 2542VEWOO
JA: Do you plan on doing the work yourself?
Customer: no
JA: Anything else we should know to help you best?
Customer: we might have a friend to help if its not to complicated
Submitted: 2 months ago.
Category: Appliance
Expert:  Webb-Guy replied 2 months ago.

Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. .Sorry to hear that you are having this trouble. Did you accidentally hit the ice off button on the unit before you left? Have you tried unplugging the unit for 5 minutes to do a hard reset?