Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.
Here is a video that shows how to remove that filter so you can clean it:
click here for video
If you have any further questions just let me know, in the meantime please read below:
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I will opt out so maybe another tech will have an idea of how to better assist you, thanks.
This LINK should be able to walk you through the process and give guidance generally...
Not all things are user friendly, and it may just be a flick of the wrist that makes the difference, hope it all works out for you without too much fuss