Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Roper (by Whirlpool) gas stove and the left burners

Customer Question
on the stove top are...
I have a Roper (by Whirlpool) gas stove and the left burners on the stove top are not lighting. The right side lights ok, but not the left. I was going to check the pilot light for the left side burners, but unlike other gas stoves I've used, I can't lift the top of the stove to get to it and make sure it's lit.
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: No idea and no clue. I just bought the house, it was working fine until yesterday, by the way, and there is no model information on it. It just says Roper by Whirlpool....
JA: Do you plan on doing the work yourself?
Customer: I was hoping to. I was always able to do that on gas stoves in apartments i had in Chicago. Can't really afford to pay a repairman.
JA: Anything else we should know to help you best?
Customer: Can't think of anything.
Submitted: 4 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 13 minutes by:
7/30/2017
Appliance Technician: Joel Swenson,
 replied 4 months ago
Joel Swenson
Category: Appliance
Satisfied Customers: 3,297
Experience: Owner at Scott's Appliance Repair
Verified

Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.

open the oven door and look on the frame of the range behind the door on the oven frame and look fro a tag that has the model and serial number listed on it and send me that model number, if the tag is not there, and your stove a storage drawer at the bottom, pull the drawer out and look on the frame of the stove behind the storage drawer and the tag will be there, send me that model number listed on that tag and I can help you further, thanks.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Ok, part of the model number is ***** up into the writing above it, but it looks like it might be FGP300KW0. Serial looks like VEM0206857
Appliance Technician: Joel Swenson,
 replied 4 months ago

ok that is a known issue on those models, here is the service notice that tells you what corrective measures to take.

click here for info on the notice

click here for instructions to raise the cooktop

If you have any further questions just let me know, in the meantime please read below:

We experts are not compensated for our time unless you rate our assistance. We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today by submitting a rating of 3-5 stars (5 being the best). If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance. If for some reason you are unable to rate or unable to locate the star rating system. Please just reply back with "I Rate You 5 Stars" . Thank You.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
The instructions for how to open the top just go partway through item three and don't open further...
Appliance Technician: Joel Swenson,
 replied 4 months ago

that all there is to it, you take out the screws and shift the top a little so it slips out of the holding clip and then it will raise up.

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 4 months ago

you do it one side at a time until both are out of the clip.

Ask Your Own Appliance Question
Appliance Technician: Joel Swenson,
 replied 4 months ago

just checking back to see if you were able to get the cooktop raised up.

Ask Your Own Appliance Question
Customer reply replied 4 months ago
Problem has been resolved.
Appliance Technician: Joel Swenson,
 replied 4 months ago

Glad to hear its been taken care :

Now that I have given you an initial answer to your question I would ask at this time that you go ahead and rate my assistance because we are not compensated for our time unless you do. Even after you have rated I will continue to help you at no charge if you have any follow up questions. You rate my assistance by clicking on one of the empty stars located at the top right of your question page on Just Answer. The 5th star to the right is the best rating and I hoped I have earned that. Thank you for seeing to this at this time and then if you have any follow up questions please let me know. Rating my assistance will in no way affect the charges for this service.

Ask Your Own Appliance Question
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson
Joel Swenson
Category: Appliance
Satisfied Customers: 3,297
3,297 Satisfied Customers
Experience: Owner at Scott's Appliance Repair

Joel Swenson is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,557 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,058 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,340 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
One of the gas stove top burners just started clicking and
one of the gas stove top burners just started clicking and will not light. The other 4 burners will light with noproblem … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE gas stove serial number 31786641P001. The timer
I have a GE gas stove serial number 31786641P001. The timer function is not working after I tried self clean. I cannot bake and self-clean. How do I restore timer function? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do you change orface on gas stove. Just gt stove
how do you change orface on gas stove JA: I'll do all I can to help. How long have you been dealing with this? Customer: just gt stove JA: Do you plan on doing the work yourself? Customer: yes JA: Any… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,058 satisfied customers
My gas stove will not stop clicking - I can see the small
My gas stove will not stop clicking - I can see the small spark. Is it dangerous? It's 8 pm and I don't think I can get someone out to fix it now.… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,058 satisfied customers
Middle row of numbers won't work on my Kenmore gas stove. 2
Middle row of numbers won't work on my Kenmore gas stove … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My Viking gas stove model # VGIC305-4BSS. WILL only light on
WILL only light on the right side of the oven. The broiler and the left side won't light up … read more
Rusty S
Rusty S
Technician
53 satisfied customers
The ignitor on my ge gas stove top stays on, sending sparks
the ignitor on my ge gas stove top stays on, sending sparks constantly. I unplugged and waited, still stuck on. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,058 satisfied customers
I have a profile gas stove. the oven dooe is rusting where
i have a profile gas stove. the oven dooe is rusting where the window of the stove meets the oven what do i do with this sorry door … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool gas stove mod #wfg510soab2 it has a code
I have a whirlpool gas stove mod #wfg510soab2 it has a code f1e1 … read more
travis webb
travis webb
tech.
2,212 satisfied customers
We own a Maytag Gemini gas stove. I got the stovetop very
Hello! We own a Maytag Gemini gas stove. I got the stovetop very wet while cleaning and the igniters started sparking and then stopped, but I noticed the control panel was not on. Now, the igniters wo… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE profile gas stove and the igniter won't work. No
Hi, I have a GE profile gas stove and the igniter won't work. No clicking from any one the burners. Gas is flowing and can light with a match … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a five star gas stove. I'm confused about where to
I have a five star gas stove. I'm confused about where to put the temp dial for the oven. Is it all the way to the left? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a GE Profile gas stove that was working until a few
I have a GE Profile gas stove that was working until a few minutes ago. Now it won't heat past 100 degrees. The burners work and the broiler works. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
Superba oven wont turn on. Controls are not on gas stove.
superba oven wont turn on. Controls are not on gas stove … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I trying to clean my P2S930SELSS gas stove I'm selecting the
I trying to clean my P2S930SELSS gas stove I'm selecting the self clean … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,058 satisfied customers
Our premier gas stove is not keeping temperature at the
Our premier gas stove is not keeping temperature at the control dial setting. If we set it for 350, it heats to over 400. is there a simple way to fix this? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,058 satisfied customers
I m replacing a igniter on a Frigidaire gas stove FGF316bsc
I m replacing a igniter on a Frigidaire gas stove FGF316bsc model. I received the part and had to modify the end connectors (added a terminal female connector.twice on each end. This igniter has a lon… read more
Joel Swenson
Joel Swenson
3,297 satisfied customers
Gas stove with electric oven. Oven reads "off" but
Gas stove with electric oven. Oven reads "off" but electricity is on in the house. … read more
Kelly
Kelly
Appliance Technician
High School or GED
18,340 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x