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.You can try to reset it by closing the door and pressing any 3 buttons in order 1,2,3 1,2,3 1,2,3 within 8 secs. All the lights should light up and then you can press cancel. If it still does not work replace the touchpad on the unit. If you are handy and have tools it is not too bad of a job to do. You just have to remove the perimeter screws around the console and remove the touchpad and change it out.
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