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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1717
Experience:  worked on appliances for around 15 years
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Our machine does not want to run. Press the start button and

Customer Question

Hi, our machine does not want to run. Press the start button and nothing...I checked the electric and that is fine. My wife started the machine to wash as tried to add more close twice and it just died after the second add of cloths
JA: What's the make and model of your washing machine? And can you guesstimate how old it is?
Customer: It was bought last year...we are looking for the model number now ...it is a Amana... nomber ntw4605ewo
JA: Do you plan on doing the work yourself?
Customer: Mate if it's easy
JA: Anything else we should know to help you best?
Customer: Ino you have the model number...is there a fuse or something?
Submitted: 2 months ago.
Category: Appliance
Expert:  AppTech8579 replied 2 months ago.

Hello and welcome to Just Answer. Please allow me a few moments to review your question.

Expert:  AppTech8579 replied 2 months ago.

Are there any lights on or error codes?

Customer: replied 2 months ago.
No nothing on
Expert:  AppTech8579 replied 2 months ago.

Unplug the unit for 20 minutes to see if the board will reset.

Customer: replied 2 months ago.
Okay I've unplugged the machine....will let you know if the board resets
Expert:  AppTech8579 replied 2 months ago.

I will be waiting.

Customer: replied 2 months ago.
Ok, just plugged her in and nothing....not even any sound's no lights no nothing
Customer: replied 2 months ago.
Hello you still out there
Customer: replied 2 months ago.
Hey can we use a phone?
Customer: replied 2 months ago.
Hi is anyone there?
Customer: replied 2 months ago.
Okay, let me know when you return....monday right?
Expert:  AppTech8579 replied 2 months ago.

Sorry for the delay.

Expert:  AppTech8579 replied 2 months ago.

Did you check the outlet to make sure it is fine?

Customer: replied 2 months ago.
Hi, yes I check the outlet we have power....no nothing on the washer. I unplugged the washer on Saturday night, plugged it back in today. Still nothing...
It doesn't seem to be the power is reaching the mavhine. So is there a fuze or a switch in the panel I need to reset?
Customer: replied 2 months ago.
Hi, can someone please , either call or text me back?
Expert:  AppTech8579 replied 2 months ago.

Unfortunately, there is no fuse. You will need to replace the control board to fix this.

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