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Lights and power is on but frezzer and refrigerator is not

Customer Question
cooling, turned on thermostat to...
lights and power is on but frezzer and refrigerator is not cooling, turned on thermostat to higher level but nothing happens
JA: Have you tried power cycling the appliance -- unplugging it and leaving it off for a few hours?
Customer: no
JA: Do you plan on doing the work yourself?
Customer: if it is easy, and with your suggestion may try
JA: Anything else we should know to help you best?
Customer: no, but need some help if i can do by your help
Submitted: 3 months ago.Category: Appliance
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Answered in 5 minutes by:
7/29/2017
Appliance Technician: Kelly, Appliance Technician replied 3 months ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,279
Experience: Highly accurate diagnostician with over 30 years experience!
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Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you!

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Appliance Technician: Kelly, Appliance Technician replied 3 months ago

May I please have your model number so I am able to provide you with accurate, model specific information?

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Customer reply replied 3 months ago
where is model number located
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

The tag is in the refrigerator section, high on a side wall or on the ceiling.

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Customer reply replied 3 months ago
can i be with you in 45 minutes, as i have to run to take care of my kid
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Of course, just reply here anytime!

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Customer reply replied 3 months ago
Model # MSD2651KES, Serial # 60254129LP
Customer reply replied 3 months ago
are there please reply
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

If you tap on the freezer control, will it start running?

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Customer reply replied 3 months ago
Where is freeze control
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

In the fresh food section, where the knobs are. Tap on the knobs with a butter knife handle and see if it comes on.

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Customer reply replied 3 months ago
Am not home this time, can text you some time tomorrow
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Sure, I will be in and out tomorrow. Thank you.

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Customer reply replied 3 months ago
Okay, will try some time in afternoon
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Thank you. I suspect the issue us with the thermostat but will await your reply.

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Customer reply replied 3 months ago
Let us pray GOD, and he can help you and me tomorrow
Appliance Technician: Kelly, Appliance Technician replied 3 months ago

Indeed! Have a great night!

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Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,279
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Experience: Highly accurate diagnostician with over 30 years experience!

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