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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a whirlpool cabrio washer and the red lid light is

Customer Question

I have a whirlpool cabrio washer and the red lid light is flashing and the door will not open even after turning the power off
JA: Can you guesstimate how old your Whirlpool is? And just to clarify, what's the exact model?
Customer: Model is WTW5500XWO
JA: Do you plan on doing the work yourself?
Customer: Yes
JA: Anything else we should know to help you best?
Customer: there are clothes locked in the washer since the lid will not open
Submitted: 2 months ago.
Category: Appliance
Expert:  Appliance Guru replied 2 months ago.

One moment while I get some information for you!

Expert:  Appliance Guru replied 2 months ago.

If the water is not pumped out the unit will never unlock, there may be an issue with the drain pump on the unit. Can you check and see if the drain pump is working?