Appliance

Need appliance repair help? Ask a technician for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Ok.........I think I know how to get back to you for

Customer Question
Hi Daniel............ok.........I think I know...
Hi Daniel............ok.........I think I know how to get back to you for additional questions. What I would like to know is HOW did my drain (in my freezer/refrig) ever plug up to begin with. In other words how can I prevent it from happening ONCE I fix it?
Additionally, I unfortunately have not had time to fix it, rather just clear out the sheet ice that forms regularly on the bottom part of my freezer. I am going to attempt to fix it today or tomorrow, my question is once I get the drawers or baskets of my freezer removed, that is how I would access the hex screws and I would be able to see where I should put hot water to melt the frozen tube? How do I prevent this from happening again?
Thanks. Neal
Submitted: 11 months ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 1 minute by:
7/28/2017
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,552
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.
Verified

Hi, I'm Daniel welcome to JustAnswer, Im reviewing your question now and will post back with your reply momentarily

Ask Your Own Appliance Question
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago

Sometimes what can cause this is a piece of ice falls in the wrong place and blocks the hole up. Or somtimes it can just gunge up overtime and block up. So once its defrosted fingers crossed that should be fine.

But what some people do is get a piece or copper wire and strip the sleve of it so its just bear wire.

Wrapp it around the heater element thats under the evaporator and hand the other end in the hole. So what happens then is when the defrost heater comes on the copper wire gets warm as well so this will prevent the hole from freezing up again.

Also when you have removed the back panel inside the freezer you will be able to see it all from there as it will be stright forward from there as once you see it it will all make sense.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
You are terrific...........hang in there with me and I will try and fix it in the next 24 hours............the ordeal with the copper wire I think I intellectually understand........but I feel first things first......and will try and fix it straight up as it hasn't happened since I bought the refrig 5 or so years ago...would you unplug the refrig/freezer before you work the freezer panels...........as is a pain in the as_ to get it unplugged.............(in a log cabin) but IT IS POSSIBLE to unplug
Appliance Technician: Daniel, Home Appliance Technician replied 11 months ago

For safety its recommended but i do these without unpluging it as most of the wires are at the top and are insuated anyway so you should be fine. Just turn it off at the controls and that should be fine.

Ask Your Own Appliance Question
Customer reply replied 11 months ago
Great I hope to get to it this afternoon
Thanks Daniel
Neal
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an appliance technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Daniel Your Own Question
Daniel
Daniel
Daniel, Home Appliance Technician
Category: Appliance
Satisfied Customers: 17,552
17,552 Satisfied Customers
Experience: 20+ yrs. experience in appliance repair. NVQ Level 2 electronics manufacturers training courses in England.

Daniel is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,606 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

88,365 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

20,457 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My samsung rfg295 freezer stopped working but it appears the
my samsung rfg295 freezer stopped working but it appears the refrigerator is still working. … read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,552 satisfied customers
I HAVE WHIRLPOOK REFRIG BOUGHT FROM LOWES IN 2008. MODEL IS
HELLO, I HAVE WHIRLPOOK REFRIG BOUGHT FROM LOWES IN 2008 … read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,552 satisfied customers
My freezer is on the bottom of my refrigerator. Ice has been
My freezer is on the bottom of my refrigerator. Ice has been building up on the bottom- so much so that it has frozen the bottom basket into the ice. What is happening ? Andrea … read more
Daniel
Daniel
Home Appliance Technician
High School or GED
17,552 satisfied customers
We have a Whirlpool Refrig. Water will not drain out of the
We have a Whirlpool Refrig. Water will not drain out of the freezer... … read more
Nolan Rettig
Nolan Rettig
Service Technician
High School or GED
326 satisfied customers
There is "frost" behind two of the 3 fruit& veggie drawer.
there is "frost" behind two of the 3 fruit& veggie drawer. The refrig is keeping things cool(proper temp).but behind the drawers looks like icebergs growing on the frig walls.… read more
Ezekiel
Ezekiel
Appliance Repair Expert
261 satisfied customers
I have a Maytag bottom freezer model#MFI2569YEM0 The bottom
I have a Maytag bottom freezer model#MFI2569YEM0 The bottom floor of the freezer keeps filling up with water and spilling out on to my kitchen floor. It's not a defrosting issue. I have the drawers ou… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
My Monogram ZIBS240PSS Bar Refrigerators Ice Maker drawer
My Monogram ZIBS240PSS Bar Refrigerator's Ice Maker drawer will not open. I bought the house and moved in and noticed that the ice drawer or door would not open and that the door was frosty -- so I th… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
My Whirlpool french door refrigerator is collecting water at
My Whirlpool french door refrigerator is collecting water at the bottom of the freezer. The ice expands until the freezer door does not shut properly, then it melts and puddles on my wood kitchen floo… read more
MRANSWER
MRANSWER
TECHNICIAN
Bachelor\u0027s Degree
6,158 satisfied customers
I have a whirlpool fridge, model #MFI2569YEM0. There is a build
I have a whirlpool fridge, model #MFI2569YEM0. There is a build up of ice on the bottom of the freezer. Every few days I find a puddle of water on the ground in front of the fridge. I chipped all the … read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
I have a Samsung bottom freezer refrig french door style model
I have a Samsung bottom freezer refrig french door style model RF26VABWP. Water gathers at the bottom under the veg drawers. It will overflow into the floor if not dried up. Sometimes it is actually f… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
88,365 satisfied customers
Hi, I have a GE Monogram refrigerator/freezer with freezer
Hi, I have a GE Monogram refrigerator/freezer with freezer as pull-out drawer on the bottom. I cannot open the freezer drawer. Can't even budge it by putting a wedge between gasket and frame. I fear t… read more
bryanpaul52
bryanpaul52
Tech/owner
17 satisfied customers
Kitchenaid KBFC42FTSOO (side-by-side bottom freezer drawer,
Kitchenaid KBFC42FTSOO (side-by-side bottom freezer drawer, built in) water leaks out from underneath almost daily for 2 months. Recently replaced filter that was about a year overdue but that didn't … read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
My lg refrig model LMX25981ST has started leaking water from
My lg refrig model LMX25981ST has started leaking water from the side, when I remove the bottom drawer, the inside floor of refrig is frozen solid on the bottom, I break out all the ice and it seems f… read more
The Home Smithy
The Home Smithy
Home Appliance Technician
Vocational, Technical or Trade School
6,148 satisfied customers
My refrig. is leaking. Ijust put in warmer the freezer zone
My refrig. is leaking. Ijust put in warmer the freezer zone and low point the refrig. zone but always keep freeze and is leaking inside because the drain pipe keep frozen .It is a Whirpool refrig.… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
I have an LG electrocool frost free upright fridge/freezer,
I have an LG electrocool frost free upright fridge/freezer, a problem has developed whereby I seem to be getting a pool of water under the bottom drawer of the freezer section which freezes, consequen… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
I own a maytag refrig MSB2154GRW. it has developed a water
I own a maytag refrig MSB2154GRW. it has developed a water leak in the freezer section. visually I can't see where it's leaking from. ice forms at the base of the interior cabinet. after breaking up t… read more
applianceguy
applianceguy
Appliance tech
High School or GED
2,159 satisfied customers
I have an Amana Refrigerator in my kitchen. Model ARB2214CW MFG.
I have an Amana Refrigerator in my kitchen. Model ARB2214CW MFG. NO. PARB2214CWO S/N 10818760CT The freezer is located in the bottom half of the Unit and does not have an ice maker. The problem that I… read more
Appliance Tech Larry
Appliance Tech Larry
Outside inhome service tech
High School or GED
19,156 satisfied customers
I have an LG refrigerator, freezer on the bottom, model LRFC2750ST.
I have an LG refrigerator, freezer on the bottom, model LRFC2750ST. Apparently the drain hole is clogged as water drains into the bottom of the freezer compartment, beneath the drawer, and freezes, fo… read more
Bob L Your  Appl Pal
Bob L Your Appl Pal
Owner
Vocational, Technical or Trade Scho
7,404 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x