Is there a charge for your on line assistance?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Appliance Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: Ok. I will get back to you. Thank you.
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: Couple days.
JA: Do you plan on doing the work yourself?
Customer: Yes we had considered it.
JA: Anything else we should know to help you best?
Customer: 4 year old Frigidaire Galaxy. FRont panel on freezer
where it tells the temp, ice comes out etc. periodically lights up and beeps. Then stops and is ok.
JA: Can you guesstimate how old your Frigidaire is? And just to clarify, what's the exact model?
Customer: 4 year old Model FGHC2331PFO Frigidaire Galaxy.