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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I noticed your question has been sitting for a while. If you are still needing help with this issue you can always use a blow dryer to melt the ice to clean out the shute. Are you still needing help with this?
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I am certainly glad to hear that its now taken care of. Have a good rest of your day.