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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81819
Experience:  9+ years being an appliance technician with factory training.
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I have a model MFI 2568AES and the ice maker is not working.

Customer Question

I have a model MFI 2568AES and the ice maker is not working. I have replaced the water filter and checked the door switches and cleaned
JA: What's the make and model? And can you guesstimate how old it is?
Customer: the condenser coils. The rest of the fridge is ok
JA: Do you plan on doing the work yourself?
Customer: yes
JA: Anything else we should know to help you best?
Customer: nothing at this time
Submitted: 2 months ago.
Category: Appliance
Expert:  Tyler Z. replied 2 months ago.

Hello. My name is ***** ***** I'll be helping you with your appliance question today. Please wait a few moments while I review your question.

Expert:  Tyler Z. replied 2 months ago.

Probably the best thing to do is determine if the icemaker isn't cycling and calling for water, or if water isn't actually making it to the refrigerator. First, make sure the freezer is below 10 degrees because the icemaker will not cycle if the temperature in the freezer is over 10 degrees. Next, fill up the icemaker with a cup of water (you'll probably need to use a turkey baster to fill up the icemaker since it's a tight area) and wait 24 hours to see if it cycles and dumps the ice. If it doesn't cycle, replace the icemaker because it's just bad. If it cycles but doesn't fill up with water, either your fill tube above the icemaker is frozen, or the water valve has failed. The water valve is located behind a vent panel inside the back of your freezer. Below is a video on how to access and replace the valve so you can see how to access the valve.

CLICK HERE for valve video

There are 3 hoses going into this valve. Disconnect the left top hose coming from the white plastic connector. That is the hose that goes up to the icemaker. Blow through the water line and see if it's clear. If it's not clear, you need to remove the ice bucket and point a hair dryer above the icemaker toward the back to thaw out the fill tube until you can blow through it (keep the hair dryer moving so nothing melts). If the water line is clear on the other hand, replace the water valve.

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Expert:  Tyler Z. replied 2 months ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?