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Hello, and welcome to JustAnswer. My name is ***** ***** I will be the one to assist you. Sorry to hear that you are having this trouble. I see that your question has been sitting for a while are you still needing help with this matter?
ok now you said the metal cover over the latch handle will not go back down? Is it broken? Is there anything obstructing it from going down?
sorry if the site offered the phone call it was not from me. I am not available for a phone call at this time. Can you look at this parts list on page 3 and tell me what number part your having the problem with.
I am just not sure what it is you are looking at is there anyway you can take a picture and upload it for me please?