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Hello from Just Answer and the Appliance Category I`m sorry to hear that your having issues! My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 37 Years, I own my own Appliance repair Company And I teach appliance repair at a local Community College. I have over 100,000 plus in home repairs and over 80,000 internet repairs under my belt. You will be paying me for my ANSWER to your Appliance Question,, Not for the repair of your appliance hence the name of this site Just Answer. I will do my best to take the information that you provide to me and make a Diagnosis for you to be able to repair your own Appliance.
what is your question?
And can you take a air temperature reading near the icemaker cavity area?
that is why we need to see what the temperature is right in the icemaker area.
I`m showing this is a GE built unit.
And I did not send you the phone call prompt that is an automatic prompt from the web site. NOT I
ok well the water in the icemaker will not freeze unless it is 32 degrees and then the icemaker will not cycle unless the internal ice maker thermostat reaches a temp of 15 degrees.
So you need to find out what temperature air you are getting to the icemaker.
and if it is less then the 32 degrees and most definitely above the 15 degrees you need to follow that air flow to see where the issue or possible air flow restriction is .
Also following your last post look at the air return duct also .
Yes I do think your on the right track it will either be the supply air or the return air that is restricted some how.
Make sure the customer has no items blocking the vents.
and the air that you feel could just because you have the door open , when the door is closed there is no air flow.
That is why you need to check the air return back into the freezer section from the fresh food section also.
I do ALL Major appliances.
And there is no GE service pointer on the issue .
That I have already checked on the GE technical data site.
I have access to the GE tech site!
We know t has to be an air flow issue do you at least agree on that?
I see no issue with this model on the GE tech site they are not showing any issue (service bulletins)
And yes the Frigidaire tech is correct if a door gasket is not sealing properly the air leaking from the door gasket can be a larger volume that what travels thru for the icemaker air flow so it will not recirculate the cold air just new warm air.
Have you looked at the door gaskets or if the door is closing properly?
ok so if the freezer temps are fine and the fresh food temps are also fine . And you have some air flow to the icemaker area.
Has the customer turned the unit off to see if they may have some ice in the ducting that you can not see.
If they left a door ajar it could just be ice restricting air flow.
And turning the unit off with the doors open may be the only way to clear an ice restricting the air flow .
And you still have this issue after it was off over the weekend ?
And you saw nothing that would be blocking air flow.
And I`m assuming this has not been an issue from day one correct?
It just started?
And have they had anyone work on the unit before?
Ok no problem ,good luck!
Sorry I was off line yesterday spent 6 1/2 hours at the dentists.