is this free to chat?
JA: The Appliance Technician's require payment for their services. It's way less expensive on JustAnswer than face-to-face would cost.
Customer: not sure i can fix problem on own
JA: I'll do all I can to help. How long have you been dealing with this?
Customer: months but today is the first day I have defrosted all the ice and actually see a drip coming from the back corner of the ice maker
. it makes ice but it forms an ice jam below the maker
JA: What's the make and model? And can you guesstimate how old it is?
Customer: 1999 kenmore coldspot
JA: Do you plan on doing the work yourself?
Customer: yes if possible
JA: Anything else we should know to help you best?
Customer: model number model number(###) ###-#### drip of water is on white plastic not the actual silver part on bottom of ice maker