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Do you have a model number located on a sticker around the front frame of the TUB (not the door itself) and can be seen if you open the door so that I can better assist you?
Never mind I figured i t out. It's actually Kdfe104dss5.
Either way, if the soap doesn't even dissolve, it means the water isn't spraying properly. You'll need to run an empty cycle with no dishes inside and see if it works normally and dissolves the soap. If not, then clean the wash arm holes with a toothpick and try again. If it still won't release and dissolve the detergent properly, your circulation pump needs to be replaced.
Other than that, if the detergent dissolves normally with no dishes inside, you're stacking the dishes improperly causing no water to spray up to the dispenser area so it just drops out and won't mix with the water. You will need to make sure you don't stack bowls or other things in the lower front left quadrant of the dishwasher so water can get out and spray up to the dispenser properly.
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Hello again. I'm just following up because I haven't heard back from you and I see this question is still open and unrated. Is there anything else I can help you with?