Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello sorry to hear you are having trouble, I'm Joel and will be glad to help you today.
Is the door locking and unlocking? when you hear that click does the door lock and will it unlock? If so open the door on the washer and look on the frame of the washer just behind the door and look for a tag that has the model and serial number listed, send me that model number listed on the tag, thanks.
ok follow the instructions below and put it in diagnostic mode and tell me what error code comes up on the display anything other than 88 is an error code, thanks.
click here for instructions
ok that error means there is a COMMUNICATION ERROR BETWEEN CCU (the main control) AND MCU ( the motor control board) it's a pretty tricky error to diagnose because it could be a wiring issue, a bad ccu or a bad mcu. First thing you want to do is check all the wiring from the ccu to the motor control board, do you have a ohm/volt meter and know how to use it?
ok give me a sec and I will give you a download link for the troubleshooting info sheet he will need to follow, give me just one sec to upload it for you.
just tell him to follow the directions listed under the F6E1 error listed on page 9.
click here to open/download tech data sheet
If he has any questions feel free to get back with me in the meantime please read below and rate my assistance, thank you!
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not sure what you are asking? which settings and for what?
no there are no special settings he will just be using ac voltage and testing wiring for continuity which if he knows how to use a meter is about the most common things they are used for so he should know.
please don't forget to rate my assistance, thanks. If you don't know how let me know.
Hi there,I see the question is still open and I have not heard back from you is there something else I can help you with?
sorry I will opt out and let another tech help you with this matter, thanks.